Find out what the City is doing to respond to the Coronavirus (COVID-19) and what you can do.

City of Georgetown Texas

COVID-19 FAQ

If you have a question not listed here, please email pio@georgetown.org. Given this evolving and growing situation, it may take more than 24 hours to respond.

How many cases of COVID-19 are in Georgetown?

The Williamson County and Cities Health District is monitoring and reporting confirmed cases for Williamson County. For the latest counts, please visit bit.ly/2Unlryu.If you have questions about testing, please call 2-1-1.

When and how can I be tested for COVID-19?

The Williamson County and Cities Health District is hosting a COVID-19 testing site in the parking lot north of the Georgetown Public Library, 402 W. Eighth Street. The walk-up site operates seven days per week from 8 a.m. to 5 p.m.

The test is a self-administered cheek swab, and results can come in as early as 24 hours. You can register on your smartphone when you arrive. Make sure not to eat or drink 20 minutes prior to being tested.

Note that the tests are $0 for patients, however, insurance will be billed $325. Tests are available for people without insurance.

More details can be found here.

Is there a shortage of COVID-19 test kits or testing facilities?

WCCHD has not expressed a need for additional kits and new testing facilities are opening up. For a list of testing facilities, visit wcchd.org. Remember, you must first speak to a doctor to get referred to a testing center.

Are Georgetown residents required to wear masks when in public?

Effective Wednesday, March 10, all COVID-19-related restrictions on businesses and the statewide mask mandate will be lifted per Executive Order GA-34  executed by Gov. Greg Abbott on March 2.

A number of social distancing measures were put in place by the City over the last year, and we will continue to utilize them for the safety of employees and the public.

In line with CDC guidelines, all visitors to City facilities and City staff, contractors, and volunteers will be required to wear a mask and maintain social distance. City staff will continue to go through health screenings at all of our facilities. We encourage the public to continue using web, email, and phone options when possible for obtaining services.

Can the City require staff and patrons/visitors/customers to wear a mask in City facilities?
The governor’s recent order prevents cities from forcing private businesses to require masks. Nothing in the governor’s order prevents businesses or other establishments, including cities, from requiring their employees or customers to follow additional hygiene measures, including wearing a mask. The City of Georgetown is operating within the governor’s order and City Council’s direction in requiring our employees and visitors to wear masks while inside City facilities. That requirement does not apply to private businesses, as that is prohibited by the order.
Why is the library not completely open?
The library staff and volunteers are excited to welcome people back into the building for grab-and-go service, which means you are welcome to come in and walk through the shelves to find material to check out or pick upholds. Our Library has many volunteers that help us have the services that everyone has come to love, and we’re doing what we think is most appropriate to keep the public, our volunteers, and the staff safe. By having a hybrid of services including curbside and grab and go, we can serve those who have health concerns while offering hours for visitors to come into the building, as well.
If emergency services need to come to my home, how will they know my particular household situation?

A Smart911 profile is a great way to allow police and fires department first responders to understand what they may encounter if they need to respond to an emergency involving you or your home. This includes information that helps first responders make better decisions during COVID-19 operations.

Info can include:

  • Medications you take
  • Name of pets in the home
  • Name of family members
  • Address and other information about your home
  • Critical medical conditions

Get a profile today or update your existing profile at smart911.com.

What is the City doing to respond to COVID-19?

City leaders and staff coordinate daily with one another, as well as with local, regional, and state partners, to monitor and share updates about COVID-19. We are taking steps to ensure our staff remain safe while we continue to provide City services.

The following is a timeline of steps taken to slow the spread of COVID-19 in our community and to comply with various orders issued at the County and State levels:

  • March 13 – City programs, activities, events canceled through March 31 due to Coronavirus concerns
  • March 14 – City issues local disaster declaration
  • March 16 – City closes library, parks and recreation, and Visitor’s Center facilities in response to COVID-19
  • March 18 – Coronavirus update: GoGeo hours, Animal Shelter, trash services, library, municipal court, and local orders
  • March 18 – COVID-19 Update: Confirmed cases in Williamson County, gatherings limited to 10 or fewer; Restaurants, bars common area closed, all Georgetown public facilities closed
  • March 19 – City Council extends local disaster declaration
  • March 25 – City closes Parks and Recreation amenities in response to Williamson County Stay-Home Order
  • April 2 – City closes Blue Hole Park to enforce physical distancing orders
  • April 3 – Georgetown Chamber and City of Georgetown partner to establish COVID-19 Small Business Resource Grant
  • April 8 – City closes parks and trails for Easter Weekend
  • April 20  – Red Poppy Festival goes virtual
  • April 30 – Library, some parks facilities open with limited service May 1
  • May 14 – City facilities opening Monday, May 18
  • May 28 – Additional City facilities, programs opening June 1
  • June 11 – Downtown Parking Ambassadors return to service
  • June 24 – July 4 celebration canceled due to COVID-19 concerns
  • June 25 – Blue Hole closure
  • June 29 – Georgetown businesses to require face coverings for employees and customers
  • July 3 –Georgetown updates mask order to require face coverings in public
  • Aug. 7 – City provides funding to help people affected by COVID-19 pay residential utility bills

You can view the press releases associated with these events (as well as others) here.

What is the City doing to protect our older residents and ensure they have access to food and other essentials?

The City is in regular contact with our social services partners as well as the Williamson County and Cities Health District, Williamson County officials, and appropriate State agencies including the Governor’s office. We are all working to ensure all our residents continue to receive the critical and essential services these agencies provide.

We are very fortunate to have great community partners in Georgetown. From our school district, to our local grocery stores, to our non-profit organizations, there has been an all-hands-on-deck approach to managing this unprecedented event.

For example, the Caring Place is providing food distribution on Tuesdays and Thursday from 10 a.m. to noon in its drive through. Walk ups can use the north gate. For more information, visit their website caringplacetx.org. For more resources, the City has created a community resources page here.

What is the City doing to keep employees and the public safe?

In accordance with CDC guidelines, all City of Georgetown staff, volunteers and contractors will still be required to wear a mask when social distancing is not possible, do health screenings and social distance at all of our facilities. Visitors to City facilities will be required to wear a mask as well, per City Council direction.

Our focus remains on protecting our customers and staff while providing the highest level of customer service.

Let’s all keep doing our part to protect each other and help stop the spread of COVID-19:

  • Wear a mask
  • Practice social distancing
  • Wash your hands
What if I can’t pay my utility bills?
Since many customers may be facing unusual financial hardships as a result of COVID-19, we are temporarily suspending disconnections for nonpayment. In addition, we are relaxing our usual timelines for payment arrangements. We know this is a difficult time, and we are committed to serving you and our community. If you are having trouble paying your bill, please click here to request a payment plan, or contact Customer Care at (512) 930-3640 to learn more about our customer assistance programs. We are committed to working with you during this difficult time.

What if I can't pay my rent; will I be evicted?

For information regarding Texas Supreme Court rulings on evictions, please visit their website at https://www.txcourts.gov/supreme/news/coronavirus-emergency-orders-revised/

Are parks and trails closed?

The City is gradually reopening parks and recreation facilities in accordance with the governor’s orders and CDC guidelines. For a full list, visit the Parks and Recreation website at parks.georgetown.org.

The store was out of toilet paper, so I bought wipes. The wipes say they are flushable. Are they really?

You should never flush wipes. Wipes, even those claiming to be flushable, can get stuck in pipes, create backups, and clog treatment equipment. Clogged wastewater pipes and overflows of our sanitary-sewer system, particularly as we learn more about how this virus is spread, present health hazards to the public and our employees. Please do not to flush wipes.

How is the City able to guarantee continued delivery of essential services like water and electricity as the number of COVID-19 patients increase?

Service continuity and restoration are our top priorities. We are taking steps to ensure our staff remains safe, including enforcing physical distancing among both staff and the public and disinfecting equipment and surfaces. Additionally, our staffing plans include the use of not only our employees, but also contractors and mutual aid assistance from neighboring utilities.

Is the City of Georgetown water safe?

Yes. According to the U.S. Environmental Protection Agency, America’s drinking water supplies remain a safe and affordable way to access the water needed for drinking, cooking, and maintaining personal hygiene during the COVID-19 outbreak.

You should continue to use and drink water from your tap as usual, as COVID-19 is not present in drinking water supplies. The City of Georgetown uses disinfection processes that provide protection effective in removing and/or inactivating viruses.

Even as the City closes public facilities, we will continue our water treatment processes to provide safe and reliable water.

How will this impact my trash and recycling services?

Texas Disposal Systems (TDS) continues to operate normally. The transfer station located on Walden Drive remains open to the public. TDS staff are collecting landfill trash, recycling, brushy, and bulky on normal schedules with the following changes:

  • In order to reduce employees’ potential exposure to bacteria, please bag all landfill trash and to keep recycled materials loose.
  • If you, or someone in your household is sick with flu-like symptoms or those similar to Covid-19, please bag and place all discarded materials into landfill trash. Do not recycle until everyone in the household has recovered.
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