Site Guidelines


At City-sponsored public events, we generally ask staff to take photos.  If you attend such a public event, your image may appear in photography and we may use it to promote the event for next year.   However, if you contact us about a particular photo or video, we will do our best to remove it from future use.

Refund Policy

Event Refunds

The City of Georgetown does not issue refunds for registrations for fundraising events.  However, if you feel your credit card was incorrectly charged, please call (512) 930-3655.  For refunds on the purchase of physical (non-living) items, the item must be returned in the same condition in which it was sold to you minus any shipping charges.  For charges you may accrue from our online bill paying websites, please refer to the refund policies of the third party vendors who maintain those websites or contact the department that issued the bill.  A list of all departments and their contact information can be found here.

Ambulance Services

Ambulance services are billed after services are rendered. As such, refunds for ambulance services will only be considered if a billing error and/or duplicate payment has been made. For questions on your bill and/or refund please contact:

City of Georgetown
Attn: Georgetown Fire / Medical
3500 D B Wood Road
Georgetown, Texas 78628
(512) 930-3473

Privacy Policy

The City is committed to respecting and protecting your privacy. The following privacy policy discloses and describes our information gathering and dissemination practices for this Web site.

In general, you may visit this website without identifying yourself or being asked to reveal any personal information.  Some portions of this website may require you to give us personally identifiable information, such as for logging into bill payment services.  If you opt to provide us that sort of information, we also may use it for purposes such as verifying your identity, sending you information or contacting you.

When you visit our website, our webserver tracks generic information about your visit such as the time, the length of stay, how many pages you looked at, what browser you are using what part of the state you are viewing the site from.  This information is not tied specifically to you, but is collected to be compiled in annual demographics about visitor use.  In other words, it is collecting anonymous statistics about our general visitors. This information is used to improve our services only.

It is our intent to inform you before we collect personally identifiable information, and tell you what we intend to do with it. You will have the option of not providing the information, in which case you may still be able to access other portions of this website, although you may not be able to access certain programs or services.

Any information collected via forms on this site will not be shared with third parties, except for what is required of us by a court of law.  The City of Georgetown will not sell your personal information, nor will you be registered for a mailing list or other communication unless you indicate you wish to be.

This Web site contains links to other Web sites. The City is not responsible for the privacy practices or the content of such Web sites.

The City reserves the right to modify or update this privacy statement at any time without prior notice.


Portions of this website use cookies to keep track of your visit, or to deliver content specific to your interests. A cookie is a small amount of data transferred to your browser and read by the Web server that placed it there. It works as a sort of identification card, recording your preferences and previously entered information. You can set your browser to notify you when you receive a cookie, giving you the chance to accept or reject it.  If you reject cookies, certain applications on this website will not function properly.

Public Forum

Portions of this Web site make forums, message boards, and/or news groups available to visitors. Please remember that any information that is disclosed in these areas becomes public information and exercise caution when deciding
to disclose any personal information.  Please also be aware that opinions expressed on these public forums are not necessarily the opinions of the City of Georgetown.

Links to Third Party Website Are Not Endorsements

The website may contain links to third-party websites. The linked sites are not under our control, and we are not responsible for the contents of any linked site. We provide these links as a convenience only, and a link does not imply endorsement of, sponsorship of, or affiliation with the linked site by You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any of these third parties.

Contact Us

For any additional questions about this website, please feel free to contact the Communications Office at (512) 930-3690.

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image: City of Georgetown Texas logo