City Services Guide

How do I start, move or disconnect water/ electric service with the City of Georgetown?

Click here to view the utility website or call Customer Care 512-930-3640 to speak to a representative.

How do I pay and/or view my utility account online? 

Go to gus.georgetown.org and click on the Pay & Access your utility account” button and follow the instructions for registering your account with our online portal. For further assistance, call Customer Care at 512-930-3640.

How can I see if there is a water or electric outage in my area? 

The City has a website to help water and electric customers identify water and electric service outages. Please visit gus.georgetown.org/outages/ for more details. For further assistance, call Customer Care at 512-930-3640.

How do I report a broken water main, sewer emergency, broken curb, traffic light, street-light, street sign, alley or pothole problem, or ask about septic tanks, sewer smells, flooding, my water bill or trash service? 

Call 512-930-3640 and follow the automated instructions.

Where do I find answers about obtaining City sewer and water when outside the City limits? 

Some areas outside the City limits are still within our service area. Call Customer Care at 512-930-3640 for more information.

What do I do when my sidewalk has settled or heaved and is creating a hazard?

You may complete a Sidewalk Network Issues Survey at sidewalksandfacilities.georgetown.org or call 512-930-3640 for assistance.

 Who do I call about curb cuts, street projects and traffic counts?

Call the Public Works Department at 512-930-6559.

 Who is responsible for trimming trees growing in the right-of-way? And what do I do with limbs, grass clippings and brush from my yard?

Call 512-930-3640 for assistance.

Is there a non-profit organization that accepts the donation of a vacant lot, or a vacant, rundown home that is still salvageable, and turns it around for people who need affordable housing?

Call Williamson County Habitat for Humanity at 512-863-4344 for information.

 Can the City help if my home needs insulation in the walls and attic, or if it needs repairs to the furnace, or to seal major air infiltration leaks?

Call 512-930-8477 for information.

Can the City help if the house I own and occupy has a furnace or sewer line that has failed, or it has a major electrical or plumbing problem, or I have a documented medically-required mechanical system, and I am of low income?

Call 512-930-3575 for information about the City’s partnership with Habitat for Humanity.

Can the City help if I need a wheelchair access ramp to my home?

The Texas Ramp Project can help. Call 214-558-0339.

How do I report housing discrimination?

Call 512-474-1961 to speak to a Fair Housing Advocate

What do I do about barking dogs, loud music, etc.?

For barking dogs and other loud noise complaints, call 512-930-3510 with the address and the issue.

Who do I call to report a lost pet or obtain a city license?

Call Animal Services at 512-930-3592. A lost pet report can also be submitted online at pets.georgetown.org/lost-pets/.

Who do I call to report dogs running loose, pets that are neglected, or my concerns with wildlife?

Call 512-930-3510 x6 to contact Animal Control.

Who do I call about a dead animal in the road?

Call Customer Care at 512-930-3640 and be prepared to give them the address or nearest cross-streets.

How can my Neighborhood Improvement Association organize a neighborhood clean-up effort?

Call 512-930-3640 for information.

How/where do I dispose of paint, chemicals, tires, and hazardous materials? Where can I recycle my glass, magazine, and newspapers?

Call 512-930-3640 or visit recycle.georgetown.org for more information.

How do I apply for building permit or inquire about zoning issues if I live in a historic district?

Call 512-930-3581 or visit historic.georgetown.org for more information.

How can I find out about emergencies in the area?

Register at WarnCentralTexas.Org to receive emergency messages by text, email, or phone.

What do I do if graffiti is sprayed on my garage or property?

Call the police non-emergency number at 512-930-3510.

Where do I find information about my property line?

For issues in Williamson County call 512-943-1100 for assistance.

Who can I talk to about my property taxes?

Call the Williamson County Appraisal District at 512-930-3787.