Contact Us

We realize it can be confusing to find the right person to speak with in such a large organization, and there’s nothing more frustrating than being transferred to multiple people, so we are attempting to provide you with as many choices as possible to help you find the correct person.

After Hours Phone Numbers

  • Emergency – Dial 911
  • Utilities (Electric/Water) 512-930-3640

Just want to fill out a form to have us take care of something?

Before, reporting an outage, check our outage map to see if your area is affected and if crews are already in process.

City Services Guide

City services map

The City Services Guide is a  list of the most commonly requested services. You can click below to download a copy to print at home or pick up a copy at most City offices.

Click here for a printable version in English  Spanish

Questions about Utilities

How do I start, move or disconnect water/ electric service with the City of Georgetown?

Click here to view the utility website or call Customer Care 512-930-3640 to speak to a representative.

How do I pay and/or view my utility account online? 

Go to gus.georgetown.org and click on the Pay & Access your utility account” button and follow the instructions for registering your account with our online portal. For further assistance, call Customer Care at 512-930-3640.

How can I see if there is a water or electric outage in my area? 

The City has a website to help water and electric customers identify water and electric service outages. Please visit gus.georgetown.org/outages/ for more details. For further assistance, call Customer Care at 512-930-3640.

How do I report a broken water main, sewer emergency, broken curb, traffic light, street-light, street sign, alley or pothole problem, or ask about septic tanks, sewer smells, flooding, my water bill or trash service? 

Call 512-930-3640 and follow the automated instructions.

Where do I find answers about obtaining City sewer and water when outside the City limits? 

Some areas outside the City limits are still within our service area. Call Customer Care at 512-930-3640 for more information.

Questions about Sidewalks, Curbs, and Tree Trimming

What do I do when my sidewalk has settled or heaved and is creating a hazard?

You may complete a Sidewalk Network Issues Survey at sidewalksandfacilities.georgetown.org or call 512-930-3640 for assistance.

 Who do I call about curb cuts, street projects and traffic counts?

Call the Public Works Department at 512-930-6559.

 Who is responsible for trimming trees growing in the right-of-way? And what do I do with limbs, grass clippings and brush from my yard?

Call 512-930-3640 for assistance.

Questions about Housing (repairs, maintenance, discrimination, wheelchair ramps, etc.)

Is there a non-profit organization that accepts the donation of a vacant lot, or a vacant, rundown home that is still salvageable, and turns it around for people who need affordable housing?

Call Williamson County Habitat for Humanity at 512-863-4344 for information.

 Can the City help if my home needs insulation in the walls and attic, or if it needs repairs to the furnace, or to seal major air infiltration leaks?

Call 512-930-8477 for information.

Can the City help if the house I own and occupy has a furnace or sewer line that has failed, or it has a major electrical or plumbing problem, or I have a documented medically-required mechanical system, and I am of low income?

Call 512-930-3575 for information about the City’s partnership with Habitat for Humanity.

Can the City help if I need a wheelchair access ramp to my home?

The Texas Ramp Project can help. Call 214-558-0339.

How do I report housing discrimination?

Call 512-474-1961 to speak to a Fair Housing Advocate

Questions about Pets and Other Animals

What do I do about barking dogs, loud music, etc.?

For barking dogs and other loud noise complaints, call 512-930-3510 with the address and the issue.

Who do I call to report a lost pet or obtain a city license?

Call Animal Services at 512-930-3592. A lost pet report can also be submitted online at pets.georgetown.org/lost-pets/.

Who do I call to report dogs running loose, pets that are neglected, or my concerns with wildlife?

Call 512-930-3510 x6 to contact Animal Control.

Who do I call about a dead animal in the road?

Call Customer Care at 512-930-3640 and be prepared to give them the address or nearest cross-streets.

Questions about Neighborhood Cleanups and Waste Disposal

How can my Neighborhood Improvement Association organize a neighborhood clean-up effort?

Call 512-930-3640 for information.

How/where do I dispose of paint, chemicals, tires, and hazardous materials? Where can I recycle my glass, magazine, and newspapers?

Call 512-930-3640 or visit recycle.georgetown.org for more information.

Questions about Historic District Building Permits and Zoning

How do I apply for building permit or inquire about zoning issues if I live in a historic district?

Call 512-930-3581 or visit historic.georgetown.org for more information.

Questions about Emergency Notifications and Graffiti Reports

How can I find out about emergencies in the area?

Register at WarnCentralTexas.Org to receive emergency messages by text, email, or phone.

What do I do if graffiti is sprayed on my garage or property?

Call the police non-emergency number at 512-930-3510.

Questions about Property Taxes and Property Lines

Where do I find information about my property line?

For issues in Williamson County call 512-943-1100 for assistance.

Who can I talk to about my property taxes?

Call the Williamson County Appraisal District at 512-930-3787.

Most Commonly Called City Phone Numbers
Animal Control 512.930.3510, Ext. 6
Animal Shelter 512.930.3592
Bulky Trash Pickup 800.375.8375
Burn Permits 512.930.3510
City Council Office 512.930.3651
City Jobs 512.930.3639
Crime Tip Line 512.930.2746
Damaged Street Signs and Signals 512.930.3640
Dead Animals 512.930.3640
Emergencies 911
Fire Hydrants 512.930.3640
Georgetown Municipal Airport 512.930.3666
Georgetown Public Library 512.930.3551
GOGEO (Public Transportation) 512.478.7433
Growth Master Plans and Annexation 512.930.3584
Historic Planning 512.930.3581
Home Repair Program 512.930.8477
Household Hazardous Waste 512.930.3640
Maintain City Rights-of-Way 512.930.3640
Municipal Court 512.930.3625
Non-Emergency Crime Reporting 512.930.3510
Parks and Recreation 512.930.3595
Permits 512.930.2550
Pothole Repair 512.930.8152
Power Outage 512.930.3640
Sidewalk Repair 512.930.3640
Stormwater 512.930.6592
Trash Pickup and Recycling 512.930.3640
Utility Customer Care 512.930.3640
Visitors Center 512.930.3545
Water Main Break 512.930.3640
Weeds and Property Maintenance 512.930.3606
Williamson County Offices 512.943.1100
Zoning 512.930.3575

If you’re still not sure, please see our department listing below.

Airport

512-930-3666
airport@georgetown.org
https://airport.georgetown.org
Hours of Operation:
Terminal: Seven days a week 7:00 a.m. – 7:00 p.m.
Air Traffic Control Tower: 7:00 a.m. – 10:00 p.m.

Animal Services

Animal Control
512-930-3510×6

Animal Shelter
110 W L Walden Drive
Georgetown, Texas 78626
512-930-3592
animalsvc@georgetown.org
https://pets.georgetown.org
Hours of Operation:
Mon, Tues, Thur, Fri : 11:00 a.m. – 6:00 p.m.
Wed – closed
Sat, Sun : Noon – 4:00 p.m.

City Attorney’s Office

809 Martin Luther King, Jr. St.
Georgetown, Texas 78626
512-930-3652
legal@georgetown.org
Hours of Operation:
Mon – Fri : 8:00 a.m. – 5:00 p.m.

City Manager’s Office

808 Martin Luther King Jr. St.
Georgetown, Texas 78626
512-930-3652
ms@georgetown.org
https://government.georgetown.org/city-management/
Hours of Operation:
Mon – Fri : 8:00 a.m. – 5:00 p.m.

City Secretary’s Office

808 Martin Luther King Jr. St.
Georgetown, Texas 78626
512-930-3651
cs@georgetown.org
https://government.georgetown.org/city-secretary/
Hours of Operation:
Mon – Fri : 8:00 a.m. – 5:00 p.m.

Code Compliance

3500 DB Wood Road
Georgetown, TX 78626
512-930-3606
codecompliance@georgetown.org
https://code.georgetown.org/
Hours of Operation:
Mon – Fri : 8:00 a.m. – 5:00 p.m.

Communications and Public Engagement

808 Martin Luther King Jr. St.
Georgetown, Texas 78626
512-930-3690
pio@georgetown.org
georgetown.org/communications-department
Hours of Operation:
Mon – Fri : 8:00 a.m. – 5:00 p.m.

Conservation Services

300-1 Industrial Avenue
Georgetown, Texas 78626
conservationservices@georgetown.org
https://water.georgetown.org
Hours of Operation:
Mon – Fri : 8:00 a.m. – 5:00 p.m.

Convention & Visitors Bureau

Post Office Box 409
Georgetown, Texas 78627-0409
512-930-3545
cvb@georgetown.org
https://visit.georgetown.org/
Hours of Operation:
Mon – Fri : 8:00 a.m. – 5:00 p.m.

Customer Care

300-1 Industrial Avenue
Georgetown, TX 78626
512/930-3640
customercare@georgetown.org
https://gus.georgetown.org/customercare/
Hours of Operation:
Mon – Fri : 8:00 a.m. – 5:00 p.m.

Economic Development

808 Martin Luther King Jr, Street
Georgetown, Texas 78626
512-930-3546
ed@georgetown.org
https://invest.georgetown.org/
Hours of Operation:
Mon – Fri : 8:00 a.m. – 5:00 p.m.

Energy Services

512-930-3640
https://gus.georgetown.org/electric/
Hours of Operation:
Administration: Mon – Fri : 8:00 a.m. – 5:00 p.m.
Operations: 24 hours a day / Seven days a week
To report an outage, call 512-930-3640

Finance & Administration

808 Martin Luther King Jr. St.
Georgetown, TX 78626
512-930-3676
finance@georgetown.org
https://finance.georgetown.org/
Hours of Operation:
Mon – Fri : 8:00 a.m. – 5:00 p.m.

Fire Department

3500 DB Wood Road
Georgetown, TX 78628
512-930-FIRE (3473)
fire@georgetown.org
https://fire.georgetown.org/
Hours of Operation:
Administration: Mon – Fri : 8:00 a.m. to 12:00 p.m., 1:00 p.m to 5:00 p.m.
Operations: 24 hours a day / seven days a week
For emergencies, call 911

Georgetown Utility Systems

300-1 Industrial Avenue
Georgetown, TX 78626
512-930-3555
gus@georgetown.org
https://gus.georgetown.org/
Hours of Operation:
Administration: Mon – Fri : 8:00 a.m. – 5:00 p.m.
Operations: 24 hours a day / Seven days a week
To report an outage, call 512-930-3555

GUS Systems Engineering

engineering@georgetown.org
512-930-2572
Hours of Operation:
Mon – Fri : 8:00 a.m. – 5:00 p.m.

Housing

809 Martin Luther King Jr. St.
Georgetown, TX 78626
512-930-6652
housing@georgetown.org
https://housing.georgetown.org/
Hours of Operation:
Mon – Fri : 8:00 a.m. – 5:00 p.m.

Human Resources

808 Martin Luther King Jr. St.
Georgetown, TX 78626
512-930-3639
512-930-2502 (secure fax)
hr@georgetown.org
https://hr.georgetown.org/
Hours of Operation:
Mon – Fri : 8:00 a.m. – 5:00 p.m.

Information Technology

510 W. Ninth Street
Georgetown, TX 78626
Hours of Operation:
Mon – Fri : 8:00 a.m. – 5:00 p.m.

Inspection Services (Permits)

300-1 Industrial Avenue
Georgetown, TX 78626
512-930-2550
permits@georgetown.org
https://permits.georgetown.org
Hours of Operation:
Mon – Fri : 8:00 a.m. – 5:00 p.m.

Library

402 W. Eighth Street
Georgetown, TX 78626
512-930-3551
library@georgetown.org
https://library.georgetown.org/
Hours of Operation:
Mon – Thu : 9:00 a.m. – 8:00 p.m.
Fri : 9:00 a.m. – 6:00 p.m.
Sat : 9:00 a.m. – 5:00 p.m.
Sun : 12: 00 noon – 5:00 p.m.

Main Street Program Office

808 Martin Luther King Jr. St.
Georgetown, Texas 78626
512-930-2027
mainstreet@georgetown.org
https://mainstreet.georgetown.org/
Hours of Operation:
Mon – Fri : 8:00 a.m. – 5:00 p.m.

Mapping & GIS

gis@georgetown.org
https://maps.georgetown.org/
Hours of Operation:
Mon – Fri : 8:00 a.m. – 5:00 p.m.

Municipal Court

510 W. Ninth St.
Georgetown, TX 78626
512-930-3625
court@georgetown.org
https://court.georgetown.org/
Hours of Operation:
Mon, Tue, Wed, Fri : 8:00 a.m. – 5:00 p.m.
Thur : 8:00 a.m. – 12:00 p.m.

Parks & Recreation

1101 N. College Street
Georgetown, TX 78626
512-930-3595
Contact Parks & Recreation
https://parks.georgetown.org/
Hours of Operation:
Mon – Fri : 8:00 a.m. – 5:00 p.m.

Planning

809 Martin Luther King Jr. St.
Georgetown, TX 78626
512-930-3575
planning@georgetown.org
https://planning.georgetown.org/
Hours of Operation:
Mon – Fri : 8:00 a.m. – 5:00 p.m.

Police Services

3500 DB Wood Road
Georgetown, TX 78628
512-930-3510
pd@georgetown.org
https://pd.georgetown.org/
Hours of Operation:
Mon – Fri : 8:00 a.m. – 5:00 p.m.

Purchasing

300-1 Industrial Avenue
Georgetown, TX 78626
512-930-8141
purchasing@georgetown.org
https://purchasing.georgetown.org/
Hours of Operation:
Mon – Fri : 8:00 a.m. – 5:00 p.m.

Real Estate Services

809 Martin Luther King Jr. St.
Georgetown, TX 78626
realestate@georgetown.org
Hours of Operation:
Mon – Fri : 8:00 a.m. – 5:00 p.m.

Records Management

City Hall
808 Martin Luther King Jr. St.
Georgetown, TX 78626
512-819-3122
RM@georgetown.org
Hours of Operation:
Mon – Fri : 8:00 a.m. – 5:00 p.m.

Solid Waste & Recycling

512-930-3640
customercare@georgetown.org
https://recycle.georgetown.org/
Hours of Operation:
Mon – Fri : 8:00 a.m. – 5:00 p.m.

Transportation

512-930-3640
https://transportation.georgetown.org/
Hours of Operation:
Mon – Fri : 8:00 a.m. – 5:00 p.m.

Urban Forestry

1101 N. College Street
Georgetown, Texas 78626
512-930-6113
heather.brewer@georgetown.org
https://parks.georgetown.org/forestry
Hours of Operation:
Mon – Fri : 8:00 a.m. – 5:00 p.m.

Water Services

512-930-3640
https://gus.georgetown.org/water/
Hours of Operation:
Administration: Mon – Fri : 8:00 a.m. – 5:00 p.m.
Operations: 24 hours a day / Seven days a week
To report an outage, call 512-930-3555

 

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image: City of Georgetown Texas logo