Find out what the City is doing to respond to the Coronavirus (COVID-19) and what you can do.

City of Georgetown Texas

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Community Resources

This list will be updated as often as time allows. However, due to potential delays, it is recommended you visit the individual websites for the most current information.

For a printable list of local service providers, click here.

For information about how you can help these resources, visit our What You Can Do page.

General Assistance

2-1-1 Texas

No matter where you live in Texas, you can dial 2-1-1, or (877) 541-7905, and find information about resources in your local community. Whether you need help finding food or housing, child care, crisis counseling or substance abuse treatment, one number is all you need to know.

2-1-1 Texas, a program of the Texas Health and Human Services Commission, is committed to helping Texas citizens connect with the services they need. Whether by phone or internet, their goal is to present accurate, well-organized and easy-to-find information from state and local health and human services programs. They accomplish this through the work of 25 Area Information Centers (AICs) across the state. 2-1-1 Texas is a free, anonymous social service hotline available 24 hours a day, 7 days a week, 365 days a year.

Wilco-Forward Phase III Service Agreements

This initiative helps provide rent and utility assistance to residents that are in need through partnerships with local non-profits. Partnering agencies include The Caring Place, The Salvation Army, and the Round Rock Serving Center. Phase III is funded with $5 million from a combination of Community Development Block Grant funds and the approximately $93 million the County received in federal CARES Act funds.

For more information on the  Wilco-Forward Phase III Service Agreements, click here.

Opportunities for Williamson & Burnet Counties

The Community Services program through Opportunities for Williamson & Burnet Counties offers the following services:

    • Comprehensive Energy Assistance Program (CEAP)provides assistance with energy costs for low-income residents. This program could aid with multiple months, as determined by qualifications. Applicants will be notified of assistance provided for the year.
    • COVID-19 Emergency AssistanceDue to COVID-19, some Williamson County and Burnet County residents may have lost employment or been negatively impacted by COVID-19. This COVID-19 Emergency Assistance will help those eligible with emergency funding, such as emergency food, rental assistance, prescriptions, gas, etc.
    • Self-Sufficiency/Case Management ProgramThe self-sufficiency program provides coaching assistance and case management for those who qualify. Eligible individuals can receive assistance with education and job skills, in order to increase wages from employment. Low income families or individuals will receive guidance and long-term family support in order to reach their ultimate goals in becoming self-sufficient.

For more information or to fill out the online application, click here.

The Caring Place

Food assistance: The food pantry will operate out of the donations drive-through from 8:30 a.m.-10:30 a.m. on Tuesday and Thursday. Walk up service is available beside the gate on the north side of the building. For more information, visit their website: caringplacetx.org

Financial assistance: For those in our service area includes rent, mortgage, utilities, transportation, emergency dental and  prescription assistance.  All financial assistance will be handled remotely. Please call 512-943-0709 and leave a message regarding your need and someone will contact you within 48 business hours with the next steps.  Please do not arrive at The Caring Place office unless instructed by staff.

Food Assistance

Local food pantries and school districts are providing emergency food access in our community. If you are in need of food assistance, please call 211.

Meals on Wheels – Opportunities for Williamson and Burnet Counties – (As of March 20, 2020) Meals on Wheels (MOW) of Williamson and Burnet Counties, operated by OWBC, is altering their meal delivery service in response to the possible spreading of the COVID-19. MOW of Williamson and Burnet Counties will continue to provide nutritional daily meals. At this time, MOW of Williamson and Burnet Counties will close our six Congregate Senior Centers for a two-week period in order to comply with the Governor’s Executive Order, aimed at slowing down COVID-19.  Clients who normally visit one of the congregate meals sites or receive a home delivered meal will now receive a two-week supply of shelf-stable meals. For more information, visit  owbc-tx.org

Helping Hands of Georgetown – Offering brown bag lunches at the picnic table in the Georgetown Public Library parking lot at Eighth and MLK Jr. streets around 3:15 p.m. Monday-Thursday and at 4:30 p.m. on Sunday. Shelf-stable groceries will also be available on Tuesdays and Wednesdays. For more information, visit their website: helpinghandsgtx.org

Central Texas Food Bank – Regional food delivery program delivers fresh and packaged foods to centrally-located drop sites in outlying areas. This is a free service. To find the nearest food pick-up location, click here.

Brookwood in Georgetown – BiG Cafe – Order items for delivery from the Family Style Meal menu on Doordash, including individual breakfast and lunch options . Or order by email at events@bigtx.org or call the BiG Café at 512-943-8430.

Georgetown ISD – Beginning Monday 3/23 GISD will be serving breakfast and lunch at three locations; Frost Elementary, Purl Elementary and Pickett Elementary. For updates on school closings, visit georgetownisd.org.

Youth Services

The Georgetown Project – TGP has suspended programming through April 6. Continued closure will be evaluated at that time. Case management clients are still able to contact their case managers via email/phone. For more information, visit their website: georgetownproject.org

Boys & Girls Club of Georgetown will begin to offer Day Camps for mission-essential employees important in supporting the infrastructure needed to respond to the COVID-19 pandemic in the region. Beginning Monday, March 30, BGCGT will operate essential family support day-camps for kids ages 5-12 year at its location at 1200 W. 17th Street in Georgetown. Only 50 slots are available at this time but BGCGT will continue monitoring the situation to determine if more slots might be available at a later date. For more information, contact Kelly St. Julien, Branch Director at (337) 349-6283 or kstjulien@bgctx.org.

Mental Health and Healthcare Services

Bluebonnet Trails Community Services (local mental health authority) – Appears to be operating normally but the website states “we are making some changes to our service delivery to protect our valued community, we are still here for you. If you have an upcoming appointment with Bluebonnet Trails Community Services, please know you can expect quality service and consistent communication from your provider.” For more information, visit their website: bbtrails.org

Hill Country Intergroup Austin AA is offering online meetings. Find one here: austinaa.org

Hope Alliance sponsors a domestic abuse hotline and limited shelter.  (800) 460-7233 hopealliancetx.org

Lone Star Circle of Care offers sliding scale health care. (877) 800-5722 lonestarcares.org

Samaritan Center provides counseling, integrative services, and peer support. For more information, call (512) 451-7337, or visit their website, samaritan-center.org Crisis Hotline: 1-800-273-TALK (8255)

Texas Health and Human Services offers a statewide, toll-free, 24/7 mental health support line to help Texans experiencing anxiety, stress, or emotional challenges because of COVID-19. 833-986-1919.

Housing Assistance

Georgetown Housing Authority – GHA residents and participants will be seen by appointment only. In-person applications for housing has been suspended. Applications will be accepted by mail and rent-drop only. The GHA Activity Learning Center is closed and all classes are cancelled until further notice. For more information, visit: georgetownha.org

Transportation Services

GoGeoTransit Service – Regular GoGeo bus services will resume June 8. Hours will be 7 a.m. to 7 p.m. Monday through Friday. There will be no Saturday service.

Effective July 1, GoGeo buses began collecting regular fare.

The following rules for passengers remain in effect:

  • Do not travel if you are sick.
  • Face coverings are required. Scarves, bandanas, or other non-medical coverings that cover the nose and mouth are acceptable.
  • Passengers without face coverings will not be allowed to board. Please bring your own face covering.
  • Practice physical distancing by seating yourself as far as possible from other passengers.

CARTS will continue to provide needed medical trips for dialysis and other critical medical needs for pre-scheduled trips. Rides for qualified paratransit riders can be requested online or through the CARTS Reservation Center by calling (512) 478-7433.

Unemployment Benefits

Texas Workforce Commission – to apply for unemployment benefits or request a Disaster Unemployment Assistance (DUA) payment, visit their website at twc.texas.gov

Utilities

City of Georgetown Electric and Water – Customers experiencing a water, wastewater, or electric emergency outage can call (512) 930-3640 or (888) 474-4904 as usual.

Customers wanting to connect or disconnect their utility service can complete their request online at https://gus.georgetown

Get help paying your utility bills – Has your employment or income been affected by the COVID-19 pandemic? The City of Georgetown has funding available to help you pay your utility bills. Anyone who has lost their income since the start of this year may qualify.

The COVID-19 Customer Assistance Program offers up to $1,500 to residential utility customers who have past due balances in 2020 and can show their income or employment has been affected by the pandemic or any resulting restrictions, such as the stay home orders that were in effect. Financial assistance will be provided on a first-come, first-served basis while funds last.

Funding for this program comes from unanticipated income and special revenues in both our water and electric utilities.

 Learn more & apply today: https://www.owbc-tx.org/community-services-online-application/

The Georgetown Municipal Complex (GMC) – The GMC lobby is open to the public at 25 percent capacity, and iPads and seating will be available in the lobby for people who need to access the internet to connect or disconnect utility service. People are encouraged to use other, more convenient ways to pay:

  • Online at paying your bill
  • Over the phone at (512) 930-3640 or 1-888-474-4904
  • Mailed to PO Box 1430, Georgetown, TX, 78627
  • Deposited in our drop box located in the drive-thru at the Georgetown Municipal Complex, (300-1 Industrial Avenue, Georgetown, TX)
  • In person at Gus’ Drugs or First Texas Bank in Georgetown, or at any HEB store in Texas.
  • At the drive-through window at the GMC, Monday through Friday 8 a.m. to 5 p.m.

Since many customers may be facing unusual financial hardships as a result of COVID-19, we are temporarily suspending disconnections for nonpayment. In addition, we are relaxing our usual timelines for payment arrangements. We know this is a difficult time, and we are committed to serving you and our community. If you are having trouble paying your bill, please click here to request a payment plan, or contact Customer Care at (512) 930-3640 to learn more about our customer assistance programs. We are committed to working with you during this difficult time.

Suddenlink – For households with K-12 and/or college students who may be displaced due to school closures and who do not currently have home internet access, Suddenlink is offering the Altice Advantage 30 Mbps broadband solution for free for 60 days to any new customer household within their footprint. Eligible households interested in this solution can call (888) 633-0030 to enroll or visit them online at suddenlink.com/coronavirus.

Atmos Energy – Atmos Energy has temporarily suspended natural gas disconnections. For more information, visit atmosenergy.com

Travel

Austin-Bergstrom International Airport– Currently, AUS is open. However, they are limiting the number of passengers on board shuttles at one time and encouraging use of the credit card express lanes to avoid person-to-person contact. For more information, visit their website at austintexas.gov/airport.

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