Find out what the City is doing to respond to the Coronavirus (COVID-19) and what you can do.

City of Georgetown Texas

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COVID-19 FAQ

If you have a question not listed here, please email pio@georgetown.org. Given this evolving and growing situation, it may take more than 24 hours to respond.

How many cases of COVID-19 are in Georgetown?

The Williamson County and Cities Health District is monitoring and reporting confirmed cases for Williamson County. As of April 7, WCCHD reported 87 confirmed cases in the County. 13 of these cases are in Georgetown.

For the latest counts, please visit www.wcchd.org/COVID-19. If you have questions about testing, please call 2-1-1.

When and how can I be tested for COVID-19?

People cannot be tested without first being referred to testing sites by a physician. If you have symptoms of COVID19 (fever, cough, shortness of breath), please contact your primary care physician or your health insurance provider.

Before scheduling an appointment with your healthcare provider or walking into a clinic, urgent care center, or hospital, it is recommended that you use one of these or similar services listed below.

Telehealth with Baylor Scott & White: Visit their website or to install the app on your mobile device, simply text BETTER to 88408 to have it sent to your phone. No appointment is needed.

Austin Regional Clinic 24/7 Hotline: 1-866-453-4525

COVID-19 Hotline: Dial 2-1-1 and choose Option 6. Call Center hours are 7 a.m. to 8 p.m. every day.

Travis and Williamson counties have about 10 sites performing COVID-19 tests, all of which require physician screening prior to offering the tests.

What is the City doing to respond to COVID-19?

On March 18, the City closed all public-facing facilities and extended event and programming cancellations through May 11. On March 14, Georgetown Mayor Dale Ross declared a state of local disaster to limit the development and spread of COVID-19 in the City.

Several City leaders and staff coordinate daily with local, regional, and state partners to monitor and share updates about COVID-19. We continue to evaluate the situation and are updating our continuity of operations planning, so we can maintain essential City services in the event we need to close facilities to limit and slow the spread of the virus.

What is the City doing to protect our older residents and ensure they have access to food and other essentials?

We are very fortunate to have great community partners in Georgetown. From our school district, to our local grocery stores, to our non-profit organizations, there has been an all-hands-on-deck approach to preparing for this unprecedented event.

For example, the Caring Place is providing food distribution on Tuesdays and Thursday from 10 a.m. to noon in its drive through. Walk ups can use the north gate, and the agency has opened a pick-up location on that side of the building. Georgetown ISD has provided information on their continued food services.

The City is in regular contact with our partners at the Health District, County, and State. We are all working to ensure all our residents continue to receive the critical and essential services our agencies provide, including maintaining our reliable drinking water and electricity services.

How is the City responding to Williamson County’s Stay Home Stay Safe order and the need for additional services?

to work together. We need the community’s help to protect our neighbors and slow the spread of COVID-19. We are asking everyone to follow the orders from Williamson County and the recommendations from the CDC, including washing your hands and physical distancing, to help keep everyone safe.

The City is focused on providing the services we offer to our community every day, and as the situation continues to evolve, we are assessing what other services we might be able to provide. We have a community resources page on our website.  If you know of additional resources that can be added, please let us know at pio@georgetown.org.

What is the City doing to enforce the Williamson County Stay Home Stay Safe order if nonessential businesses continue to operate?

This is an unprecedented community, county, and statewide effort to protect the public. We hope everyone will do their part and voluntarily adhere to all of the provisions outlined in the order. These measures have been put into place for our collective health, welfare, and community care.

As the situation continues to develop and change rapidly, we are not discussing specific enforcement measures, but will handle situations on a case by case basis with the immediate goal of providing education and gaining voluntary compliance.

If you see a business that is not identified an essential business as outlined in the order, please call the Georgetown Police non-emergency number: (512) 930-3510.

What if I can’t pay my utility bills?
The City of Georgetown is committed to working with you during this difficult time. If you are having difficulty paying your utility bills, please call Customer Care at (512) 930-3640 and learn more about our customer assistance programs.

What if I can't pay my rent; will I be evicted?

From Justice of the Peace Edna Staudt – Williamson County Courts are complying with an Emergency Order by the Texas Supreme Court concerning evictions.  That order allows all Texas courts to suspend any and all deadlines and procedures until May 8, 2020, or 30 days after a future Declaration expires.   Therefore, no evictions may be served prior to that date.  When the Emergency Order expires, Courts will proceed to process evictions as they are received, and Constables will be responsible for proper service of the citation.   Landlords must follow the Statutes to evict a tenant.

Unless the Supreme Court gives a further Emergency Order Texas courts do not have legal authority to waive any statutory limitations.

Are parks and trails closed?

The City of Georgetown Parks and Recreation has closed all amenities and playgrounds that don’t allow for physical distancing. These closures will be in place until further notice.

Now closed

  • Playgrounds
  • Pavilions
  • Exercise equipment
  • Courts
  • Drinking fountains
  • Restrooms
  • Skate park
  • Gatehouse at Garey Park
  • Play Ranch at Garey Park

Open

  • Garey Park
  • Bark Park
  • Trails
  • Open spaces
  • Dog Ranch at Garey Park
  • Equine amenities at Garey Park
  • Lake Georgetown –  Boat ramps and hiking trails remain open. However, Overlook park and all campgrounds are closed.

Operating hours for amenities that remain open at Garey Park will be 8 a.m. to 6 p.m. until further notice.

Park and trail users are encouraged to follow CDC guidance and practice physical distancing by remaining a minimum of six feet away from anyone you pass on the trails and avoid areas where people may gather.

Is it safe to go near the Tennis Center, where you're isolating firefighters who have been exposed to known COVID-19 patients?

A: Because these employees are isolating at the facility, and because the facility is closed, there is not an additional risk to the public at this time. As with other outdoor parks and trails, please continue to maintain physical distancing and hygiene best practices.

The store was out of toilet paper, so I bought wipes. The wipes say they are flushable. Are they really?

You should not flush wipes. Wipes, even those claiming to be flushable, have a tendency to get stuck in pipes, create backups, and clog treatment equipment. Clogged wastewater pipes and overflows of our sanitary-sewer system, particularly as we learn more about how this virus is spread, present health hazards to the public and our employees, and we urge you not to flush wipes.

How will you enforce the limit to mass gatherings?

If you know of or see an event that has more than 10 people, please report it to the police department’s non-emergency number (512) 930-3510. Police officers can respond to the event and ensure compliance.

With how many people are expected to contract COVID-19, how are you able to guarantee you’ll be able to continue delivering essential services like water and electricity?

Service continuity and restoration are our top priorities. Our staffing plans include the use of not only our employees, but also contractors and mutual aid assistance from neighboring utilities.

Is tap water safe?

Yes. According to the U.S. Environmental Protection Agency, America’s drinking water supplies remain a safe and affordable way to access the water needed for drinking, cooking, and maintaining personal hygiene during the COVID-19 outbreak.

You should continue to use and drink water from your tap as usual, as COVID-19 is not present in drinking water supplies. The City of Georgetown uses disinfection processes that provide protection effective in removing and/or inactivating viruses.

Even as the City closes public facilities, we will continue our water treatment processes to provide safe and reliable water.

How will this impact my trash and recycling services?

Texas Disposal Systems (TDS) continues to operate normally. The transfer station located on Walden Drive remains open to the public. TDS staff are collecting landfill trash, recycling, brushy, and bulky on normal schedules.

If there are any necessary updates or changes to residential services, we will work with TDS to notify customers. Updates also will come through the TDS Waste Wizard app, which you can download and sign up for through Google Play and the App Store.

In order to reduce our employees’ potential exposure to bacteria, we need to limit the amount of contact employees have with trash and recycling materials. We are asking residents bag all landfill trash and to keep recycled materials loose. We appreciate your cooperation.

If you have someone in your household who is sick with flu-like symptoms or those similar to Covid-19, please bag and place all discarded materials into landfill trash. Do not recycle until everyone in the household has recovered.

What is the City doing to make sure public facilities are cleaned?

The City contracts for janitorial services and already requested an increase to efforts to clean and disinfect public surfaces. The company that provides the City’s janitorial services is using hospital-grade disinfectant and is cleaning frequently touched areas more often. We also are asking each department to make hand sanitizer available in common areas and for front-line employees and routinely clean public surfaces throughout the day.

Do food service employees have to wear masks?

Employees are not required to wear masks; however, hand-washing has become more critical in food handling. For food establishment related questions, call Williamson County Cities and Health District at (512) 248-7620.

 

 



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