Where to get help after winter weather

Please visit the Disaster Relief Resources for Winter Storm Uri page for more available resources and the winter weather updates page for details related to the City’s response to the winter storm.

Below is a contact list to report issues and request services as we work through the winter storm.

Crisis Clean Up assistance request: 1-800-329-8052 / adrn.org/disaster-relief/winter-storm-crisis-cleanup-guide

Report public water line leaks: leak@georgetown.org

Request help shutting off water: leak@georgetown.org

Gas leak test and emergency inspections: 512-930-2550 or permits@georgetown.org

PEC & Oncor customers:
Please continue to report outages through PEC & Oncor outage-reporting systems:
Oncor: 888-313-4747 / https://stormcenter.oncor.com
PEC: 888-883-3379 / https://outages.pec.coop/dmsoutagemap

You can now report outages to the Public Utility Commission of Texas Consumer Hotline at 1-888-782-8477


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