City Department Information
The City will continue to evaluate occupancy limits and restrictions at its buildings, facilities, and programs as the pandemic continues to spread unabated in Williamson County. These guidelines reflect State and local orders and recommendations from the Centers for Disease Control and Prevention. Specific details by department are listed below.
Unless otherwise stated, the public can expect the following when visiting City facilities and interacting with staff:
- Occupancy limits
- Face coverings required
- Minimizing touch points
- Hand sanitizing stations
- Sanitization schedules
- Signage indicating occupancy limits and directions for self-screening when entering the building
- Safe-spacing, floor markers
- Limited seating
- Limited hours
- Physical distancing
In addition to the steps listed above, City employees are required to take their temperature before and when they arrive to work. Employees also are required to wear masks when interacting with anyone, staff or public. Employees exchanging items with the public, like cash, are wearing gloves. The City continues to prioritize telecommuting, virtual meetings, and working in shifts, to limit number of people in the building at one time.
The Georgetown Municipal Airport is, and will remain, open for business. The lobby and conference room are open at a maximum of 25 percent occupancy. Attendants and office staff are working diligently to provide continuity of services.
Governor Abbott’s to executive orders requiring airport screening and self-quarantine have expired. Currently, there are no quarantine requirements from any state.
For more information, visit: airport.georgetown.org
The Animal Shelter, 110 W.L. Walden Drive, will continue to process adoptions and drop-offs by appointment only. People need to call (512) 930-3592 to schedule an appointment prior to coming to the shelter.
The Building Inspections office in Georgetown Municipal Complex is open to the public. Please call or email the Building Inspections Department with questions: firstname.lastname@example.org or (512) 930-2550.
The permitting staff continue to accept and process permit applications. The inspections staff continue to conduct inspections requested prior to 3 p.m. for the next business day.
Please respect the 6-foot social distancing guidelines of our Building Inspections staff. When an inspector arrives to the requested inspection site, he may wear Personal Protective Equipment. The inspector will require individuals on the work site to remove themselves to a distance of no fewer than 6-foot at all times of their presence. The inspector may request the inspection site to be completely vacated of all personnel or occupants.
The inspector will not discuss the outcome of any inspection while on site. All correspondence will be done via phone, email or mygovernmentonline.org.
All occupied building inspection requests will be handled on a case by case basis. This includes Certificates of Occupancy, water heaters, and water softeners.
The health and life safety of our community and employees is our upmost concern. Should an environment be deemed unsafe for an inspector to enter, your inspection will be postponed.
City advisory boards started meeting in person in June, either in the Friends Room of the Georgetown Public Library or City Council Chambers. Meetings will be held in person, with the option for advisory board members to participate via conference call. Public comment will only be taken in person, and the public is welcome to attend. Meeting rooms will be set up to provide physical distancing among the board members and the public.
Information about and agendas for meetings can be found at agendas.georgetown.org.
As of the May 26 City Council meeting, the public will have the opportunity to provide comment during Council meetings two ways: Phone and in-person, virtually from a City conference room.
The public is encouraged to send written public comment filling out this form at least 15 minutes before the meeting begins. People can watch the live stream of the meetings at gtv.georgetown.org, on the Government channel 10, or the City’s Facebook page.
The lobby to City Hall, 808 Martin Luther King Jr. St., is open to limited occupancy. Hours are 8 a.m. to 5 p.m. Monday through Friday.
City Hall houses several administrative functions, including the City Manager’s Office, the City Secretary’s Office, and Human Resources. You can call the front desk at (512) 930-3652 or find additional contact information elsewhere on this website.
Regular GoGeo bus services will resume June 8. Hours will be 7 a.m. to 7 p.m. Monday through Friday. There will be no Saturday service.
Effective July 1, GoGeo buses began collecting regular fare.
The following rules for passengers remain in effect:
- Do not travel if you are sick.
- Face coverings are required. Scarves, bandanas, or other non-medical coverings that cover the nose and mouth are acceptable.
- Passengers without face coverings will not be allowed to board. Please bring your own face covering.
- Practice physical distancing by seating yourself as far as possible from other passengers.
CARTS will continue to provide needed medical trips for dialysis and other critical medical needs for pre-scheduled trips. Rides for qualified paratransit riders can be requested online or through the CARTS Reservation Center by calling (512) 478-7433.
The Georgetown Public Library is open to the public for limited services. The library will be open for patrons to check out books, DVDs, and other materials, but most other services will not be offered. For complete details or updates, go to the Library website at library.georgetown.org.
The Library also has launched a virtual summer reading challenge:
The WOW!mobile is back at limited locations. View the schedule here.
Cones will be out to mark social distancing. No one will be allowed on the WOW!mobile for browsing. The library is providing contactless pickup and return only at this time. Return items to the WOW:HD van, which will be parked in front of the WOW!mobile. Please do not hand any items to staff members. Your reserved items will be placed on a table and we ask that you wait for the staff member to walk away before you pick them up.
While masks are not required, wearing one is highly recommended.
The Municipal Court lobby, 510 W. Ninth St., is open from 8 a.m. to 5 p.m. Mondays, Tuesdays, Wednesdays, and Fridays, and 8 a.m. to noon Thursdays. The public is encouraged to contact the Court offices prior to coming in person. Contact the Municipal Court at (512) 930-3625, email@example.com, or by fax at (512) 930-8030.
The Court is working to hold virtual docket proceedings within the month. Any essential proceedings that must be held in person will be limited to no more than five defendants at a time. People who enter the courtroom will be required to wear masks and submit to temperature checks.
Beginning Monday, July 6, the Parks and Recreation Administration Office, 1101 N. College St., will be closed to the public. Appointments may be made by calling 512-930-3595.
The City is opening as many of its Parks and Recreation facilities as it can, as soon as it can. Decisions on how and when to open facilities are informed by several factors, including the governor’s orders, staffing ability, and safety measures. Groups using parks facilities should not exceed 10 individuals.
This is not a complete list of what facilities, programs, and services are available. Information and details about what is already open can be found here.
Effective Friday, June 26, Blue Hole Park is closed to the public until further notice to help enforce physical distancing. The section of the trail going through Blue Hole Park will also be closed, and barricades will be installed at Scenic Drive and at Rock Street to close off the trail. Access to the trail via the low water crossing below the dam also will be closed off. Restrooms will be closed as well.
Opening June 1
- Youth Athletic Field Practices (one team at a time)
- Basketball Courts
- Community Center
- Outdoor exercise Stations
- Garey House
- Picnic Pavilions (2+ tables)
- Recreation Center
- Volleyball Courts
- Private/small-group tennis lessons
Opening June 15
- Youth Athletic Games
- Outdoor pools at the following locations: Recreation Center, Williams Drive, Village
- Open at 25 percent occupancy
- All other outdoor pools will remain closed at this time, due to limited, trained lifeguards
- Camp Goodwater (50 kids/week)
- Fitness programs
Opening June 25
- Garey Play Ranch and Splash Pad
- Other splash pads
Opening July 1
- Adaptive Camp-Georgetown ISD Campus
- Kid City-GISD Campus
- Recreation Programs
- Blue Hole Park
- Creative Playscape in San Gabriel Park: opening date pending repairs
- River Ridge pool
- Adventure Camp
- Youth Athletic Leagues
- Movies in the Park (June)
- Tennis camps
- Adult Athletic Leagues
- Movies in the Park (July and August)
- Swim lessons
The lobby of the Public Safety Operations and Training Center, 3500 D.B. Wood Road, is open. This includes the medication collection kiosk, and occupancy will be limited to 25 percent.
The police department is limiting in-person response to certain types of calls for service in order to promote social distancing, while making every effort to continue meeting the needs of the public and ensure the safety of public safety staff. As a result, all calls for service that can be handled by phone will be, and officers will continue responding in person to calls of a serious nature that pose a threat to persons or property or require more involved investigations.
Citizens may contact the non-emergency number at (512) 930-3510 to report non-emergency crimes, obtain police reports, and for assistance with other administrative matters.
Additionally, the Police Department canceled its Junior Police Academy.
For information regarding the following, please visit Real Estate Service’s COVID-19 page.
- Payment of Impact Fees
- Submittal of Fiscal Surety documentation
- Real Estate documents involving a City easement or property
Texas Disposal Systems (TDS) continues to operate normally in Georgetown. The transfer station on Walden Drive remains open to the public. TDS staff are collecting landfill trash, recycling, and yard/green items on normal schedules.
TDS is now conducting business through a teller window at the transfer station. Customers will no longer need to enter the building.
If there are any necessary updates or changes to residential services, the City will work with TDS to notify customers. Updates also will come through the TDS Waste Wizard app, which people can download and sign up for through Google Play and the App Store.
Customers experiencing a water, wastewater, or electric emergency outage can call (512) 930-3640 or (888) 474-4904 as usual.
Customers wanting to connect or disconnect their utility service can complete their request online at gus.georgetown.org/customercare/faq-billing
The Georgetown Municipal Complex (GMC) lobby is open to the public at 25 percent capacity, and iPads and seating are available in the lobby for people who need to access the internet to connect or disconnect utility service. People are encouraged to use other, more convenient ways to pay:
- Online at georgetown.org
- Over the phone at (512) 930-3640 or 1-888-474-4904
- Mailed to PO Box 1430, Georgetown, TX, 78627
- Deposited in our drop box located in the drive-thru at the Georgetown Municipal Complex, (300-1 Industrial Avenue, Georgetown, TX)
- In-person at Gus’ Drugs or First Texas Bank in Georgetown, or at any HEB store in Texas.
- At the drive-through window at the GMC, Monday through Friday 8 a.m. to 5 p.m.
Since many customers may be facing unusual financial hardships as a result of COVID-19, we are temporarily suspending disconnections for nonpayment. In addition, we are relaxing our usual timelines for payment arrangements. We know this is a difficult time, and we are committed to serving you and our community. If you are having trouble paying your bill, please click here to request a payment plan, or contact Customer Care at (512) 930-3640 to learn more about our customer assistance programs. We are committed to working with you during this difficult time.
City Council also approved a $1 million COVID-19 customer assistance program to help people pay their utility bills. The program will be managed by Opportunities for Williamson and Burnet Counties (OWBC) and is funded by unanticipated income and special revenue in the City’s electric and water utilities. People can apply through OWBC.
The Visitors Center, 103 W. Seventh St., is open from 9 a.m. to 5 p.m. Monday through Saturday and closed Sundays, with a maximum occupancy of 25 percent. The Visitors Center may be reached at (512) 930-3545 or (800) 436-8696.
The Convention and Visitors Bureau Office is staffed to answer phone calls and emails from 8 a.m. to 5 p.m. Monday through Friday. If you have immediate questions, please contact firstname.lastname@example.org .
The 2020 Red Poppy Festival has been rescheduled for Oct. 23-25. You can keep current on those updates at RedPoppyFestival.com.
The 37th annual Sertoma Club Family July 4 Celebration and fireworks display has been canceled due to COVID-19 safety and physical distancing concerns.
2020 Music on the Square: To encourage social distancing, the City will hire buskers to play on corners of the Square on Thursday evenings in July and August.
Blazin’ Beer Crawl: Due to COVID-19 safety concerns, this event has been canceled.
All other special events in Georgetown facilitated by other organizations must follow the governor’s guidance on physical distancing.