Find out what the City is doing to respond to the Coronavirus (COVID-19) and what you can do.

City of Georgetown Texas

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City Department Information

Airport

The Georgetown Municipal Airport is, and will remain, open for business. The lobby and conference room are closed but attendants and office staff are working diligently to provide continuity of services.

The Georgetown Municipal Airport (KGTU) will continue to be responsive to any changes made by Governor Abbot to Executive Order No. GA-11 relating to airport screening and self-quarantine during the COVID-19 disaster. As of noon yesterday, that includes mandating self-quarantine for individuals arriving in Texas as their final destination from the following locations:

  • New York Tri-State Area
  • New Orleans, La.
  • California
  • Louisiana
  • Washington
  • Atlanta, Georgia
  • Chicago, Illinois
  • Detroit, Michigan
  • Miami, Florida

The FAA does not require pilots to submit flight plans, so KGTU does not receive specific information on the origin of flights. At this time, KGTU is seeking voluntary compliance with the completion of the forms. Once the forms are completed, they are sent to the Texas Department of Public Safety (DPS) for follow up.

For more information, visit: airport.georgetown.org

Animal Shelter

The Animal Shelter will continue to process adoptions and drop-offs by appointment only. People need to call (512) 930-3592 to schedule an appointment prior to coming to the shelter.

Building Inspections

The Building Inspections office is closed to the public at this time due to COVID-19. Please use phone calls or email to contact someone at the Building Inspections Department

You may email permits@georgetown.org or call 512-930-2550 with any questions. All phones calls and emails will continue to be answered in the order received.

The permitting staff will continue to accept and process permit applications. The inspections staff will continue to conduct inspections requested prior to 3pm for the next business day.

Please respect the 6ft social distancing guidelines of our Building Inspections staff. When an inspector arrives to the requested inspection site, he may wear Personal Protective Equipment. The inspector will require individuals on the work site to remove themselves to a distance of no less than 6ft at all times of their presence. The inspector may request the inspection site to be completely vacated of all personnel or occupants.

The inspector will not discuss the outcome of any inspection while on site. All correspondence will be done via phone, email or mygovernmentonline.

All occupied building inspection requests will be handled on a case by case basis. (such as Certificates of Occupancy, water heaters, water softeners etc)

The health and life safety of our community and employees is our upmost concern. Should an environment be deemed unsafe for an inspector to enter, your inspection will be postponed.

Convention and Visitors Bureau

Update 3/25 – 

In an effort to slow the spread of the virus in our community, the City of Georgetown is taking steps to limit face-to-face interactions with the public.

Effective 8 a.m. March 19, all City facilities will close to the public through May 11. This closure includes the Georgetown Visitors Center and Convention and Visitors Bureau Offices.

If you have immediate questions while the Visitors Center is closed, please contact cvb@georgetown.org . The Convention and Visitors Bureau Office will be staffed Monday-Friday from 8 a.m.-5 p.m. to answer phone calls and emails. The Visitors Center may be reached at (512) 930-3545 or (800) 436-8696.

The 2020 Red Poppy Festival has been rescheduled for October 23-25. You can keep current on those updates at RedPoppyFestival.com.

To learn more about the City of Georgetown’s response to COVID-19, please visit https://georgetown.org/coronavirus-information/.

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The City of Georgetown and the Red Poppy Festival Planning Committee are pleased to announce the 2020 Red Poppy Festival has been rescheduled to Oct. 23 – 25, 2020. Stay tuned at RedPoppyFestival.com for more details.

Council, Boards and Commission Meetings

At this time, all regularly scheduled City Council meetings will go on as planned, though staff is working through options to hold these meetings remotely.

The public is encouraged to send written public comment by email to cs@georgetown.org and to watch the live stream of the meeting at gtv.georgetown.org or on the Government channel 10. Written citizen comment will be accepted up to 2:15 p.m. Tuesdays for the Workshop meetings and up to 5:45 p.m. Tuesdays for the Regular Council meetings.

The City will not be holding boards and commissions meeting until further notice, unless they have a State statutory requirement. Those boards are:

    • Planning and Zoning Commission
    • Zoning Board of Adjustment (if needed)
    • Historic and Architectural Review Committee
    • Building Standards Commission (if needed)
    • Georgetown Transportation Enhancement Corporation (if needed)
    • Georgetown Economic Enhancement Corporation (if needed)

Staff is working to determine how we might offer video broadcasting for some of the Boards and Commissions meetings. The public is encouraged to send written public comment by email to cs@georgetown.org. Time-sensitive items that would have been considered by other boards will go straight to Council for a decision.

GoGeo

GoGeo transit is reducing service hours to Monday- Friday, 8 a.m. to 5 p.m.. The new hours are for fixed-route services, as well as paratransit service.

There is no Saturday service starting March 21 for GoGeo routes or paratransit service. CARTS will continue to provide needed medical trips for dialysis and other critical medical needs for pre-scheduled trips. Rides for qualified paratransit riders can be requested online or through the CARTS Reservation Center by calling (512) 478-7433.

Library

Update 3/25 – 

The Library is suspending curbside delivery as of this morning. We have no plans to reinstate curbside delivery at this time. Given the shelter in place order issued by the county, it is not safe to give anyone a reason to leave their homes.  

 

Items that are on hold will remain on hold. Library staffers will be contacting users regarding holding items until May 11. If you do not wish to retain your item on hold, please let us know by phone at 512-930-3551. 

Items that you currently have can be kept out. Due dates have been extended until June.  

 

When we can safely begin checking out items again, we will.  

 

Thank you for all your support, Georgetown! We’ll see you again soon.  

 

Municipal Court

All court dockets currently scheduled in the Georgetown Municipal Court between March 19 and May 11 will be rescheduled. Notices will be mailed to each person prior to their next appearance date advising them of their new appearance date and time.

Any person who is unable to comply with an appearance date or a prior order from the judge is encouraged to contact the court to discuss options for an extension.

The Municipal Court lobby is closed during this time, but staff will be available to assist you by phone, by fax, or by email during regular business hours.

Contact Municipal Court at (512) 930-3625 or court@georgetown.org or by fax at (512) 930-8030.

Parks & Recreation

Update 4/2 –

All City of Georgetown Parks and Recreation facilities, amenities, and playgrounds that don’t allow for physical distancing are closed until further notice.

Private reservations and events taking place until May 11, 2020, have been canceled. Events may be canceled for a full refund or rescheduled at the request of the renter. We are not accepting any new reservations for private events taking place during this time period.

If you have immediate questions while the facilities are closed, please contact parks@georgetown.org or tennis@georgetown.org. These facilities will be staffed Monday-Friday from 8 a.m.-5 p.m. to answer phone calls and emails.

Closed

  • Playgrounds
  • Pavilions
  • Exercise equipment
  • Courts
  • Drinking fountains
  • Restrooms
  • Skate park
  • Gatehouse at Garey Park
  • Play Ranch at Garey Park
  • Blue Hole Park and trail going through it
  • Administration Office (512) 930-3595
  • Tennis Center (512) 931-2444
  • Recreation Center (512) 930-3596
  • New cemetery sales: Appointment for immediate need only (512) 930-3595

Open

  • Garey Park
  • Bark Park
  • Trails
  • Open spaces
  • Dog Ranch at Garey Park
  • Equine amenities at Garey Park

Operating hours for amenities that remain open at Garey Park will be 8 a.m. to 6 p.m. until further notice.

Park and trail users are encouraged to follow CDC guidance and practice physical distancing by remaining a minimum of six feet away from anyone you pass on the trails and avoid areas where people may gather.

Planning Department

Starting 3/19/2020 city offices will be closed to the public, however Planning staff will  be working to keep operations going. Should you need to contact us email works best but you can call 512.930.3575.

As of this moment we are still adhering to the published application submittal schedule. We encourage you to pay all application fees online. However, should you need to submit a payment ( application, pro-rata, or recording fees) in person, please email planning@georgetown.org or call 512.930.3575 so that we can meet you upon your arrival.

As of today, it is our understanding that the County Clerk’s Office will continue to serve its customers. Should you need to submit a Plat for recordation, please email planning@georgetown.org or call 512.930.3575 to schedule a meeting to deliver the Plat and any required recording documents.

Pre-apps scheduled are moving to Microsoft Teams or phone. Pre-apps are scheduled out to late April so we are going to hold on scheduling new pre-apps until we work to ensure our technology is working in the fashion we need it to for pre-apps. If you have questions that need to be addressed please email us and we will help you through your questions and development inquiries.

Police Department

The police department is limiting in-person response to certain types of calls for service in order to promote social distancing, while making every effort to continue meeting the needs of the public and ensure the safety of public safety staff.

As a result, the Police Department is implementing the following changes to services until further notice:

    • All calls for service that can be handled by phone will be.
    • Officers will continue responding in person to calls of a serious nature that pose a threat to persons or property or require more involved investigations.
    • Officers will not be responding to non-injury accidents in which both vehicles are drivable and not a traffic hazard. People will be encouraged to exchange information as required by law and contact their respective insurance companies.
    • Drug take-back services are suspended.

Citizens may contact the non-emergency number at (512) 930-3510 to report non-emergency crimes, obtain police reports, and for assistance with other administrative matters.

Real Estate Services

For information regarding the following:

    • Payment of Impact Fees
    • Submittal of Fiscal Surety documentation
    • Real Estate documents involving a City easement or property.

please click on this link: https://realestate.georgetown.org/covid-19-response-continuity-of-services/

 

Solid Waste/ Recycling

Texas Disposal Systems (TDS) continues to operate normally in Georgetown. The transfer station on Walden Drive remains open to the public. TDS staff are collecting landfill trash, recycling, and yard/green items on normal schedules.

TDS is now conducting business through a teller window at the transfer station. Customers will no longer need to enter the building.

If there are any necessary updates or changes to residential services, the City will work with TDS to notify customers. Updates also will come through the TDS Waste Wizard app, which people can download and sign up for through Google Play and the App Store.

The following programs have been suspended:

Bag-the-Bag

Yellow bags for the City’s Bag-the-Bag program are currently unavailable. The City recommends collecting all film plastic (bread wrappers, cereal bags, etc.) in a single grocery store bag, and saving the contents until the program resumes. As an alternative, residents may also dispose of plastic bags with their landfill trash.

If you have a yellow bag already. Use it normally. Fill the bag, and when full, place it in your recycling container for collection.

Medication Kiosk

The lobby to the Public Safety Operations and Training Center is closed to the public, including access to the medication kiosk for disposing of unwanted medications. The City recommends talking with your doctor or pharmacy about disposing of medications or keeping them until the kiosk is reopened.

Utilities

Customers experiencing a water, wastewater, or electric emergency outage can call (512) 930-3640 or (888) 474-4904 as usual.

Customers wanting to connect or disconnect their utility service can complete their request online at https://gus.georgetown.org/customercare/faq-billing/

The Georgetown Municipal Complex (GMC) lobby is closed, but the City offers its utility customers many other convenient ways to pay:

    • Online at georgetown.org
    • Over the phone at (512) 930-3640 or 1-888-474-4904
    • Mailed to PO Box 1430, Georgetown, TX, 78627
    • Deposited in our drop box located in the drive-thru at the Georgetown Municipal Complex, (300-1 Industrial Avenue, Georgetown, TX)
    • In person at Gus’ Drugs or First Texas Bank in Georgetown, or at any HEB store in Texas.
    • At the drive-through window at the GMC, Monday through Friday 8 a.m. to 5 p.m.

The City of Georgetown is committed to working with you during this difficult time. If you are having difficulty paying your utility bills, please call Customer Care at (512) 930-3640 and learn more about our customer assistance programs.



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