Utility billing portal update features new look and features

Oct 30, 2023

The City of Georgetown’s utility customer self-service (CSS) billing portal has been upgraded with a new look and new features. Along with a modern look, the upgrade system includes more options for utility customers in the portal and is expected to improve workflow for customers and City staff.

Georgetown utility customers with an online account do not need to make any changes to gain access to the new features. Those without accounts can sign up here.

New features include:

User-friendly Interface: The new billing portal features a new design that allows user to easily update information, set preferences, and manage services. Utility bills also have a new look.

Mobile accessibility and quick, secure transactions: Customers can easily manage their payments. Quick pay options without needing to create a CSS account and making payments by text, Amazon Pay, Google Pay, PayPal, and Venmo are now available. Customers can also change their billing due date, change to paperless billing, and update autopay in the portal.

New dashboard: The portal dashboard allows customers to easily access due balances and update contact information.

Donate to payment assistance program: Customers can set up and manage contributions to the City’s Good Neighbor Fund, which helps customers experiencing difficulties paying their bills.

Request services: Customers can submit requests such as a variance or leak adjustments and file rebate applications through the portal.

These new features represent the City’s ongoing commitment to providing a hassle-free and secure payment experience.

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