Georgetown expands outage texting service to water customers

Beginning Aug. 1, Georgetown water utility customers will receive a text message letting them know they are now enrolled in the City’s real-time, water outage texting service.

Once launched, enrolled customers will be able to receive real-time updates via text message to and from 512-930-3640. Water outages must still be reported by phone by calling 512-930-3640 and pressing 1. The City’s phone system will recognize the number if it’s tied to the utility account.

Customers should still track water and electric outages on the City’s online outage maps and only report outages not already reflected on the maps. The City will text customers about water outages, and customers can send text messages to the system to learn about status updates.

“We are proud to expand our outage texting service to our water customers,” City Manager David Morgan said. “Providing real-time updates to our utility customers is critical to ensuring our residents have the information they need to remain safe, and we know our customers are looking forward to having a more automated process to learn updates about outages.”

The City will automatically sign-up residents using the phone number(s) associated with their utility account(s). Customers will also be able to enroll by texting WATER to 512-930-3640.

The City launched TextPower to its electric customers in April 2023. Unlike the water texting service, electric utility customers can report outages via text to 512-930-8400. Read more about the electric services here.

TextPower serves 175+ utilities providing text messaging (SMS) solutions for mission-critical applications for immediate communications with customers via their trademarked SmartAlerts platform.