Updated Monday, April 10, 3:26 p.m.
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This page outlines resources and options as we work through the aftermath of the winter storm Jan. 30-Feb. 2, 2023. Click any of the topics below to be taken directly to that section.
- Tree debris cleanup
- Answers to frequently asked questions
- Debris cleanup tweetalong
- Trees in powerlines
- Heritage trees
- Reporting damage
Tree debris cleanup
Trees touching a power line must be reported by emailing email@example.com. Please include “Winter Storm 2023 Electric Meter” in the subject.
To find out whether you live inside the Georgetown city limits, please enter your address into this map. Georgetown city limits are denoted by the light orange shading. If you still aren’t sure, please email firstname.lastname@example.org.
Answers to Frequently Asked Questions
Debris cleanup Tweetalong
On Feb. 27, the City’s contractor, business name?, began curbside pickup of debris from Winter Storm Mara, which hit Georgetown in early February. We wanted to take our residents on a behind-the-scenes look and ride along with Lenny Claypoole, who has been working with Global Emergency Services for several years.
The contractor has deployed seven trucks to work throughout the City cleaning up debris placed along the street by residents in the city limits. Find out more about the curbside pickup, including answers to some of our most frequently asked questions elsewhere on this page.
Claypoole said his tips for people with curbside tree debris is to make sure it’s:
- Not under trees or utility lines
- Away from electrical boxes or hydrants, and
- Not behind cars parked on the street.
Crews are working as quickly as they can, and these barriers can make it difficult to get the job done. He also said residents shouldn’t worry if they see a truck skip a brush pile. The driver will be back. There are several reasons they may skip one or two piles on your street, including that the truck may need to turn around to best get around obstacles or to be in a better position to collect those specific piles.
The trucks’ trailers can carry up to 158 cubic yards of debris. While it seems like a lot, watching them work to collect debris, it’s surprising how quickly those trucks fill up. Claypoole said he appreciates how welcoming Georgetown residents have been and asks that people be patient as the crews continue to work. In some of the harder-hit areas or areas with a lot of trees and overhead utility lines, it may take longer for crews to get through the neighborhood.
While the City does not have a neighborhood schedule for pickup, crews are working and will collect all debris that has been left at the curb as of Feb. 26. Items left after the trucks have passed through neighborhoods will not be collected.
Check out our Twitter feed to see our Tweetalong!
Tree limbs & downed electric lines
The City WILL NOT go on private property to remove or cut down tree limbs. If you are a Georgetown utility customer and have tree limbs on power lines, DO NOT touch them. This includes limbs on feeder lines along the street or on service lines between your house and a pole.
Please report any downed power lines to email@example.com and include “Winter Storm 2023 Electric Meter” in the subject.
For limbs on electric feeder lines along the street, the electric utility will remove the limb and make any needed repairs.
For limbs on a service line from a pole to your house, or for damaged or disconnected service lines, you must work with the City to disconnect/reconnect your electric service. Report the downed line to firstname.lastname@example.org. Once the request is received and processed, our crews will disconnect electricity while the repairs are made by the private contractor hired by the resident. City electric crews will not be making repairs on private property.
Cable companies are responsible for their lines. We have notified the local cable companies that they have compromised lines in Georgetown.
Removing and pruning heritage trees
If you had a heritage tree damaged in the winter storm, make sure you take pictures and store them somewhere you can easily find them later. This may help with future pruning or removal permits.
Not sure if your tree qualifies as a heritage tree? The Heritage Tree classification applies to any of the following tree species that has a diameter of 26 inches or larger: Live Oak, Post Oak, Shumard Oak, Bur Oak, Chinquapin Oak, Monterey Oak, Bald Cypress, American Elm, Cedar Elm, Pecan, Walnut, Texas Ash, or Southern Magnolia.
For more details or questions, please email email@example.com.
The State of Texas, Williamson County, and the City of Georgetown have issued disaster declarations due to the winter storm (Read the City’s disaster declaration). If you experienced any damage to your home or business from this winter weather, fill out this survey to help state officials document damages. Damage can include cost of spoiled food from power outages, frozen pipes, and roof or solar panel damage from falling limbs. Do not include broken or damaged trees, as this reporting only considers damages to homes and businesses.
To receive help from the federal government during a disaster, states need to submit a preliminary damage assessment that details the severity of the damage. The assessment will determine whether the federal government needs to provide aid and how much money will be available to residents.
This report does not replace notifying your insurance company or guarantee assistance.
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For Georgetown electric utility outages, check our online outage map. If you don’t see your location included in the outage, please call 512-930-3640, then press 1 to report it. Our system will recognize your number if it’s tied to your utility account.
There were no Electric Reliability Council of Texas-mandated rolling outages for Georgetown during this storm event. Grid information and statewide electric supply and demand can be seen in real-time at ercot.com.