Updated Wednesday, Feb. 8, 3 p.m.
Para traducir esta página al español, haga clic en el cuadro de traducción cerca de la parte superior derecha de esta página y seleccione español.
This page outlines resources and options as we work through the aftermath of the winter storm Jan. 30-Feb. 2, 2023. Click any of the topics below to be taken directly to that section.
- Tree debris cleanup
- Answers to frequently asked questions
- Trees in powerlines
- Heritage trees
- Reporting damage
Tree debris cleanup
Trees touching a power line must be reported by emailing firstname.lastname@example.org. Please include “Winter Storm 2023 Electric Meter” in the subject.
To find out whether you live inside the Georgetown city limits, please enter your address into this map. Georgetown city limits are denoted by the light orange shading. If you still aren’t sure, please email email@example.com.
Answers to Frequently Asked Questions
Tree limbs & downed electric lines
The City WILL NOT go on private property to remove or cut down tree limbs. If you are a Georgetown utility customer and have tree limbs on power lines, DO NOT touch them. This includes limbs on feeder lines along the street or on service lines between your house and a pole.
Please report any downed power lines to firstname.lastname@example.org and include “Winter Storm 2023 Electric Meter” in the subject.
For limbs on electric feeder lines along the street, the electric utility will remove the limb and make any needed repairs.
For limbs on a service line from a pole to your house, or for damaged or disconnected service lines, you must work with the City to disconnect/reconnect your electric service. Report the downed line to email@example.com. Once the request is received and processed, our crews will disconnect electricity while the repairs are made by the private contractor hired by the resident. City electric crews will not be making repairs on private property.
Cable companies are responsible for their lines. We have notified the local cable companies that they have compromised lines in Georgetown.
Removing and pruning heritage trees
If you had a heritage tree damaged in the winter storm, make sure you take pictures and store them somewhere you can easily find them later. This may help with future pruning or removal permits.
Not sure if your tree qualifies as a heritage tree? The Heritage Tree classification applies to any of the following tree species that has a diameter of 26 inches or larger: Live Oak, Post Oak, Shumard Oak, Bur Oak, Chinquapin Oak, Monterey Oak, Bald Cypress, American Elm, Cedar Elm, Pecan, Walnut, Texas Ash, or Southern Magnolia.
For more details or questions, please email firstname.lastname@example.org.
The State of Texas, Williamson County, and the City of Georgetown have issued disaster declarations due to the winter storm (Read the City’s disaster declaration). If you experienced any damage to your home or business from this winter weather, fill out this survey to help state officials document damages. Damage can include cost of spoiled food from power outages, frozen pipes, and roof or solar panel damage from falling limbs. Do not include broken or damaged trees, as this reporting only considers damages to homes and businesses.
To receive help from the federal government during a disaster, states need to submit a preliminary damage assessment that details the severity of the damage. The assessment will determine whether the federal government needs to provide aid and how much money will be available to residents.
This report does not replace notifying your insurance company or guarantee assistance.
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For Georgetown electric utility outages, check our online outage map. If you don’t see your location included in the outage, please call 512-930-3640, then press 1 to report it. Our system will recognize your number if it’s tied to your utility account.
There were no Electric Reliability Council of Texas-mandated rolling outages for Georgetown during this storm event. Grid information and statewide electric supply and demand can be seen in real-time at ercot.com.