Water outage restoration work update

Feb 17, 2021

The City of Georgetown is working to restore water service in areas affected by outages or low water pressure, which led to boil water orders. Water pressure has been improved in some areas affected by the sub-freezing temperatures. The City does not yet have an estimate for restoring full water service to outage areas.

Those in areas with boil water orders in place may begin to see the restoration of water pressure as repairs are made. Customers should continue to boil water before drinking until the boil water notices are lifted. Once water pressure is restored, the utility takes water samples for testing to ensure it is safe to drink.

Current water service restoration work includes:

  • Mobilizing contractors to help Water Department staff fix water lines ruptured by freezing temperatures, including a 10-inch line in Liberty Hill and a 16-inch line in Mayfield Ranch
  • Working to use and repair generators to run pumps without power, especially in western parts of the service area
  • Using generators to re-establish telecommunication links for monitoring and control to tanks, pumps, and other equipment affected by power outages
  • Using heaters to deice pumps and valves affected by freezing at water treatment plants


Utility crews and others in the City are working around the clock to make repairs and restore water service.

Once water pressure is restored and water is tested to ensure it is safe to drink, the City will notify the public that the boil water orders have been lifted.

Customers can help to contribute to restoring water pressure by limiting water use to essential needs. Delaying washing clothes and making sure irrigation systems are off can help to reduce system demands.

Information about water outages is shown on the water outage map.

For additional updates about water and power outages, go to georgetown.org.

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