Natural gas outage for 630 customers

UPDATE: As of 2 a.m. Sunday, gas was restored to the interrupted area and appliance relights began based on customer availability.

Thirty-seven service technicians began knocking on doors around 7 a.m. Sunday for those that had not already contacted Atmos for a relight.

By 5 p.m. Sunday, service to 573 gas meters had been restored, six were inactive accounts and did not need restoration, and the remaining 76 are awaiting customer availability.

If you have additional questions or need assistance, please call 1-866-322-8667 to talk with an Atmos Energy Customer Service Representative.

While continuing to test portions of Atmos Energy’s natural gas system, natural gas service was inadvertently shut off to approximately 630 customers within the 3000-3900 blocks of Williams Drive, east to Canyon Rd, and Axis Loop Area. Customers who have lost gas service can remain in their home as Atmos Energy works to restore services.

Evacuations are unnecessary.

Restoration of service is a three step process:

Step 1: Atmos Energy crews turn off gas service at each meter affected by the outage.

Step 2: Atmos Energy then purges the distribution system, to ensure that air is not in our pipelines.

Step 3: Atmos Energy crews go door-to-door to safely restore gas service and relight appliances.

Atmos Energy crews began shutting off service to each meter late Saturday evening. Atmos is deploying extra resources to work around the clock to safely restore natural gas service to the area.

Atmos plans to begin restoring service and relighting appliances at approximately 7 a.m. on Sunday, March 10.

Attached is a FAQ that will hopefully answer any questions customers may have. If you have additional questions or need assistance, please call 1-866-322-8667 to talk with an Atmos Energy Customer Service Representative.

FAQ for Atmos Energy outage on March 9, 2019.
Outage map for Atmos Energy for March 9, 2019.
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