Georgetown Utility Systems launches new billing system

Jul 16, 2018

Georgetown Utility Systems is launching a new utility billing system Aug. 6 that will allow customers to manage their usage and pay bills more effectively.

The new system will allow customers to receive bills via text or email, get payment reminders and alerts, and have more control over credit card and payment data.

As part of the new system all auto-draft customers will need to create a new online account on or after Aug. 6 at  Please contact Customer Care at (512) 930-3640 or 1 (888) 474-4904 with questions or if you need assistance.

GUS will suspend late fees and disconnects for nonpayment in the month of August. Regular late-fee and disconnect practices for nonpayment will resume Sept. 1.

Credit card transactions on the website or via the phone system will not be accepted for utility account payments between Aug. 1 and 6.

Customers will still be able to pay their utility bills by mail or at the Utility Customer Care Center, located at 300 Industrial Ave., Mon.-Fri. 8 a.m.-5 p.m. during the transition.

For more information, please visit

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