Georgetown Water Utility to upgrade water metering system

Georgetown Water Utility has started a project to upgrade its water metering system, including access to live usage data and the installation of 23,500 smart meters across the water utility service area by September 2025.

A brief interruption of water service could occur during the installation of the new meters. Throughout the project, customers can expect to see Georgetown Water Utility personnel and subcontractors conducting meter work in their areas. Customers will receive door hangers notifying them when their meter has been upgraded.

Starting in late 2024, customers will have access to live usage data through the Consumption Portal in the utility billing portal. This feature allows customers to track their water usage in real-time, enabling them to make informed decisions, adjust habits, and promptly detect leaks.

“We are excited to bring this cutting-edge technology to our customers,” Water Utility Director Chelsea Solomon said. “This upgrade not only enhances our efficiency but improves our ability to serve water customers.”

Updates will be shared on the project website. Water customers can contact the Customer Care team at customercare@georgetown.org with questions regarding the meter upgrades.