Updated on Feb. 28 to include FAQ from Atmos Energy
On Feb. 20, Atmos Energy technicians arrived at 507 River Bend in Georgetown to repair an underground natural gas leak. The Georgetown Fire Department and Atmos Energy issued a precautionary evacuation for sixteen homes on the 2500 block of Oak Lane and sixteen businesses between the 2500 and 2900 block of Williams Drive. Natural gas service has been shut off to customers in this area. Atmos Energy continues to work as quickly and as safely as possible to restore natural gas services.
Atmos Energy appreciates the support of the Fire and Police Departments for their assistance and will continue to work with them throughout this event.
Atmos Energy hosted a meeting to update affected customers at the Sheraton Austin Georgetown Hotel & Conference Center on Feb. 27.
Affected Georgetown residents can contact Atmos Energy using the dedicated customer service line at 1.888.992.8667.
For businesses needing to file a claim, please contact Atmos Energy’s licensed claims adjusters at 817.207.2812.
To speak with an Atmos Energy representative in-person, please visit the Holiday Inn Express, 431 North Interstate 35 between 9 a.m. and 7 p.m.
Safety is Atmos Energy’s core value. As always, anyone who smells natural gas should leave the area immediately and call 911 or the Atmos Energy emergency line at 1.866.322.8667.
To learn more about natural gas leak detection, visit: https://www.atmosenergy.com/safety/recognizing-leak
Atmos Energy has also provided an FAQ for the event.