ERCOT calls for voluntary energy conservation 4-8PM Tuesday, June 20
The Electric Reliability Council of Texas (ERCOT) is asking Texans to voluntarily conserve energy between 4 and 8 p.m. Tuesday, June 20, and issued a watch for a projected reserve capacity shortage. Read Ercot’s full notice about voluntary conservation.
Council adopts new rates for water, wastewater, and solid waste
City Council approved new residential water, wastewater, and solid waste rates at its regular meeting Tuesday. The new water and wastewater rates come after a cost-of-service rate study was completed this summer by consultants NewGen Strategies and Solutions. The study helped determine the rates and rate structure needed to equitably fund the water utility, including … Continue reading “Council adopts new rates for water, wastewater, and solid waste”
City provides funding to help people affected by COVID-19 pay residential utility bills
The City of Georgetown has nearly $1 million in funding available to help residential utility customers affected by the COVID-19 pandemic pay their utility bills. Anyone who has lost their income since the start of this year may qualify for assistance. The COVID-19 Customer Assistance Program offers up to $1,500 to residential utility customers who … Continue reading “City provides funding to help people affected by COVID-19 pay residential utility bills”
Natural gas outage for 630 customers
UPDATE: As of 2 a.m. Sunday, gas was restored to the interrupted area and appliance relights began based on customer availability. Thirty-seven service technicians began knocking on doors around 7 a.m. Sunday for those that had not already contacted Atmos for a relight. By 5 p.m. Sunday, service to 573 gas meters had been restored, … Continue reading “Natural gas outage for 630 customers”
City of Georgetown water customers unaffected by Austin or Belton boil water notices
No portion of the City of Georgetown’s water service territory is under a boil water notice. The City of Georgetown’s water supply comes from the Edwards Aquifer, and two lakes that are part of the Brazos River system, Lake Georgetown and Lake Stillhouse-Hollow. At the current time, Georgetown water supply and water treatment facilities are … Continue reading “City of Georgetown water customers unaffected by Austin or Belton boil water notices”
Modified irrigation schedule released for customers affected by water pump repair
Thanks to our great customers! Their efforts to reduce outdoor irrigation allowed water service to return to normal much earlier than originally projected. The repaired pump is working properly and the system is fully operational. As promised, Georgetown Utility Systems is releasing a modified two-day per week outdoor irrigation schedule for the affected area. Modified … Continue reading “Modified irrigation schedule released for customers affected by water pump repair”
Water pump repair update for June 28
This past weekend there was a large water pump failure that reduced pumping capacity. The repair was successfully completed last night and the pump has been placed in service. City staff is monitoring and testing the system to ensure the replacement pump is operating correctly. All customers should be experiencing normal water pressure. If you … Continue reading “Water pump repair update for June 28”
Water pump repair update for the afternoon of June 27
Thanks to the good work of our customers, the water system is maintaining adequate pressure allowing the City to lift the boil water notice. The boil water notice was due to low pressure in the system. In situations like this, the City follows state protocol to ensure customer safety. An independent laboratory has confirmed there … Continue reading “Water pump repair update for the afternoon of June 27”
Phone Scammers Pose as City Employees
Phone scammers who claim to be requesting payment for a City of Georgetown utility account have recently called Georgetown utility customers. Seven local businesses have contacted the Customer Care Center for the utility to report someone calling and trying to get them to pay a utility bill over the phone. Don’t be fooled. A similar … Continue reading “Phone Scammers Pose as City Employees”
Limited Availability for Online Payments Feb 17 – 26
From February 17 through February 26, online utility payments will be unavailable between the hours of 6:00 a.m. to 7:30 a.m. We apologize for this inconvenience. If you have questions about your bill, please feel free to call our customer care center during business hours at (512) 930-3640 or write to customercare@georgetown.org.
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