UPDATE: As of 2 a.m. Sunday, gas was restored to the interrupted area and appliance relights began based on customer availability.
Thirty-seven service technicians began knocking on doors around 7 a.m. Sunday for those that had not already contacted Atmos for a relight.
By 5 p.m. Sunday, service to 573 gas meters had been restored, six were inactive accounts and did not need restoration, and the remaining 76 are awaiting customer availability.
If you have additional questions or need assistance, please call 1-866-322-8667 to talk with an Atmos Energy Customer Service Representative.
While continuing to test portions of Atmos Energy’s natural gas system, natural gas service was inadvertently shut off to approximately 630 customers within the 3000-3900 blocks of Williams Drive, east to Canyon Rd, and Axis Loop Area. Customers who have lost gas service can remain in their home as Atmos Energy works to restore services.
Evacuations are unnecessary.
Restoration of service is a three step process:
Step 1: Atmos Energy crews turn off gas service at each meter affected by the outage.
Step 2: Atmos Energy then purges the distribution system, to ensure that air is not in our pipelines.
Step 3: Atmos Energy crews go door-to-door to safely restore gas service and relight appliances.
Atmos Energy crews began shutting off service to each meter late Saturday evening. Atmos is deploying extra resources to work around the clock to safely restore natural gas service to the area.
Atmos plans to begin restoring service and relighting appliances at approximately 7 a.m. on Sunday, March 10.
Attached is a FAQ that will hopefully answer any questions customers may have. If you have additional questions or need assistance, please call 1-866-322-8667 to talk with an Atmos Energy Customer Service Representative.
No portion of the City of Georgetown’s water service territory is under a boil water notice. The City of Georgetown’s water supply comes from the Edwards Aquifer, and two lakes that are part of the Brazos River system, Lake Georgetown and Lake Stillhouse-Hollow. At the current time, Georgetown water supply and water treatment facilities are operating normally and no special actions are required of Georgetown utility customers.
Any changes to the current status or updates will be posted at Georgetown.org.
Georgetown Water Service Territory
The City of Georgetown serves about 44,000 water accounts representing about 110,000 customers in a 450-square-mile service area that includes Georgetown, western Williamson County and north into Bell and Burnet counties.
Thanks to our great customers! Their efforts to reduce outdoor irrigation allowed water service to return to normal much earlier than originally projected. The repaired pump is working properly and the system is fully operational.
As promised, Georgetown Utility Systems is releasing a modified two-day per week outdoor irrigation schedule for the affected area.
Modified Irrigation Schedule for Affected Customers –
- Tuesday / Friday: Addresses ending in 1, 5, 9
- Wednesday / Saturday: Addresses ending in 2, 4, 6, 8
- Thursday / Sunday: Addresses ending in 0, 3, 7
For a map of the area where irrigation is limited to twice per week, please click here.
If you need assistance adjusting your irrigation controller, please call Customer Care at 512-930-3640. A reminder to ALL Georgetown Utility Systems customers – #NoWateringMonday
Area where automatic outdoor sprinkler use is limited to two days per week.
This past weekend there was a large water pump failure that reduced pumping capacity. The repair was successfully completed last night and the pump has been placed in service. City staff is monitoring and testing the system to ensure the replacement pump is operating correctly. All customers should be experiencing normal water pressure. If you do not have normal water pressure please call 512-930-3640.
Suspension of outdoor irrigation and unnecessary water use is still in effect until the City ensures the system is operating at full capacity. Hand watering is permitted at this time. The affected area is generally west of the City of Georgetown and around Liberty Hill. For a map of the area where irrigation is still suspended, please click here.
All notices related to lifting the boil water notice were hand-delivered by 6:30 p.m. yesterday. Updates on this situation will continue to be posted at Georgetown.org. A reminder to ALL Georgetown customers – #NoWateringMonday!
Thanks to the good work of our customers, the water system is maintaining adequate pressure allowing the City to lift the boil water notice. The boil water notice was due to low pressure in the system. In situations like this, the City follows state protocol to ensure customer safety.
An independent laboratory has confirmed there are no contaminants in the system. The water is safe for consumption.
This past weekend there was a large water pump failure that reduced pumping capacity. Currently, the repaired pump has been delivered and city employees are working to reinstall and test the pump.
Suspension of outdoor irrigation and unnecessary water use is still in effect. Hand watering is permitted at this time. The affected area is generally west of the City of Georgetown and around Liberty Hill. For a map of the area where irrigation is still suspended, please click here.
Updates on this situation will be posted at Georgetown.org. A reminder to ALL Georgetown customers – #NoWateringMonday!
Phone scammers who claim to be requesting payment for a City of Georgetown utility account have recently called Georgetown utility customers. Seven local businesses have contacted the Customer Care Center for the utility to report someone calling and trying to get them to pay a utility bill over the phone.
Don’t be fooled.
A similar phone scam targeted local businesses and residents last year. The Georgetown Police Department has been notified of the current scam attempt.
The City utility does not call customers and demand payments over the phone says Leticia Zavala, customer care director for Georgetown Utility Systems. If a bill payment is overdue, Zavala says there is a three-step notification process:
First, late notices are mailed to customers with unpaid balances the day after the billing due date.
Second, an automated phone call is provided to the phone number on the account two weeks after the billing due date.
Third, a second automated phone call is provided to the phone number on the account three weeks after the billing due date.
It is strictly against policy for any customer service representative to accept payment in the field.
If customers have questions about a utility bill, call the Customer Care Center at (512) 930-3640 before giving out financial information regarding your utility account.
From February 17 through February 26, online utility payments will be unavailable between the hours of 6:00 a.m. to 7:30 a.m. We apologize for this inconvenience.
If you have questions about your bill, please feel free to call our customer care center during business hours at (512) 930-3640 or write to email@example.com.