Thanks to our great customers! Their efforts to reduce outdoor irrigation allowed water service to return to normal much earlier than originally projected. The repaired pump is working properly and the system is fully operational. As promised, Georgetown Utility Systems is releasing a modified two-day per week outdoor irrigation schedule
This past weekend there was a large water pump failure that reduced pumping capacity. The repair was successfully completed last night and the pump has been placed in service. City staff is monitoring and testing the system to ensure the replacement pump is operating correctly. All customers should be experiencing
Thanks to the good work of our customers, the water system is maintaining adequate pressure allowing the City to lift the boil water notice. The boil water notice was due to low pressure in the system. In situations like this, the City follows state protocol to ensure customer safety. An
Phone scammers who claim to be requesting payment for a City of Georgetown utility account have recently called Georgetown utility customers. Seven local businesses have contacted the Customer Care Center for the utility to report someone calling and trying to get them to pay a utility bill over the phone.
From February 17 through February 26, online utility payments will be unavailable between the hours of 6:00 a.m. to 7:30 a.m. We apologize for this inconvenience. If you have questions about your bill, please feel free to call our customer care center during business hours at (512) 930-3640 or write