About City of Georgetown Information Technology
The Department of Information Technology is responsible for oversight of the City's overall Information Technology Plan. Information Technology also provides technology-related services for all City of Georgetown divisions and personnel. This includes managing IT asset procurement, providing technical support, network management, database management, email, and website design & development.
The Department of Information Technology (IT) was formed in 1997. In its first year Information Technology's responsibilities included: network infrastructure; file and print services, desktop and laptop procurement, configuration and deployment; Help Desk; GIS mapping services; records retention; system analysis; and organizational strategic technical planning.
Today the department continues to handle a similar yet expanded scope of services to include: Email, Internet access, systems and applications support, IP telephony, and server management. However, the means of delivery have evolved. Information Technology strives to provide the most technology for the dollar and for the size of its staff. In order to accomplish this IT has deployed system administration tools to centralize management of network issues, PC's, laptops, Help Desk functions, and IP telephony.
Information Technology also coordinates technology training and provides consulting and project management services when needed.
Information Technology supports a complex network infrastructure, multiple database and network system platforms along with over 300 desktop/notebook computers. These systems are managed within the framework of policies and procedures developed by IT and adopted by city management.
