Utility Billing - FAQ

What utilities does the City provide?

The City of Georgetown provides electric, water, sewer, garbage and stormwater drainage (or some combination, thereof) to most addresses inside the city limits. We also provide some of these services to locations in our extra territorial jurisdiction (ETJ.) You may call the Utility Office at 512/930-3640 to find out what utilities are provided to a particular location. We can also help you find who does provides utilities, if we do not.

What do I need to connect my utilities?

All you will need to connect your utilities is your Driver's License or State ID card. You may connect your utilities at the Utility Office in the Municipal Complex at 300 Industrial Avenue, or by phone at 512/930-3640 (or 888/474-4904 toll free.) You will need to know the address you are moving to and the specific date that you want the utilities put in your name. All adults that will be living at this address must also be listed on the account.

How much will it cost to connect my utilities?

To connect residential utilities, there is a $30.00 service charge and a $150.00 deposit. The deposit may be waived, if you can provide the City with a letter of credit from your current utility provider stating that you haven't had any late charges or NSF checks in the last 12 months. These charges may be paid at the time of connection or charged to your first bill.

Commercial account charges vary per account, and will be calculated by the Utility Office on an individual basis. Commercial customers will also need to apply at Development Services for a Certificate of Occupancy before utilities can be connected.

Do I have to come to the Utility Office to pay my bill?

No, but you may. The Utility Office, which is located in the Municipal Complex at 300 Industrial Avenue, is opened Monday through Friday from 8:00am to 5:00pm.

Payments may also be mailed to PO Box 1430, Georgetown TX, 78627; deposited in either the drop box in the drive-thru payment lane at the Georgetown Municipal Complex or on the east side of City Hall (no cash, please); or paid at either HEB location, Gus' Drugs, or First Texas Bank. Credit or Debit card payments may also be taken over the phone during business hours (VISA, MasterCard, and Discover Card are accepted,) and bank draft or credit card draft may be set up through our Customer Service Representatives.

Will I ever get my deposit back?

Both residential and commercial deposits are returned after a Good Payment History (GPH) has been established. This is defined as 12 consecutive months of payments with no late charges and no NSF checks. The deposit is then credited against your utility bill. If a GPH is never established, the deposit is credited against the final bill when the account is disconnected. Read more about Utility Deposits in the Utility Rates page.

Can I change the due date on my utility bill?

No. Utility billing dates and due dates are set in ordinance, according to location, and cannot be changed. But, there are things you can do to help you get your bill paid on time. Contact our Customer Service Representatives at (512) 930-3640 for assistance.