Winter Weather Updates

Feb 23, 2021

[Updated at 4:30 p.m. Friday, Feb. 26. This page will be updated as news becomes available.]

 

Click any of the links below to be taken to that section of the updates.

          1. Disaster relief resources guide
          2. Winter storm leak adjustment request
          3. Tree limb collection
          4. Crisis clean up assistance
          5. Permits for winter storm damage repairs
          6. Water/electric outages
          7. Solid waste and recycling collection
          8. Disaster Declarations
          9. Other service providers in Georgetown

Questions about the winter storm and the City’s recovery efforts? Check out the Georgetown winter storm FAQ

Disaster Relief Resources for Winter Storm Uri

The City of Georgetown has developed a Disaster Relief Resources for Winter Storm Uri page with information about available resources, including:

  • Local resources: General, food, mental health, transportation, unemployment benefits, utilities, renters/homeowners, local aid organizations, City services
  • State/federal resources: disaster relief, Texas Health and Human Services, Public Utility Commission
  • Damage assessment information

2021 Winter storm leak adjustment request

The City of Georgetown is providing relief from water leaks resulting from the severe winter weather in February 2021 by offering expanded credits to customers. The adjustment will be 100% of the difference between your highest consumption during the leak period and normal comparable consumption during the same period last year. Leaks are expected to be repaired as soon as possible after discovery.

Please fill out the form completely and allow 10 days for an adjustment to appear on your account. No adjustments on delinquent accounts.  Enrollment in our Aqua Alert Program is required, if available in your area.

Click here to download the form. Once completed, you may present it to customer care one of the following ways:

Scan and email the completed form to customercare@georgetown.org.

Mail or in-person delivery to:

City of Georgetown
Customer Care
300-1 Industrial Ave.

Georgetown, TX 78626

Read more about what to do when you find a water leak here.

Tree limb collection started Feb. 24

Crews contracted by the City of Georgetown have begun picking up tree limbs and brush left from the winter storm Feb. 11-20. The special pickup is for residents who live in Georgetown city limits.

Limbs and brush should be piled at the curb by Thursday, March 4. Multiple crews are collecting tree limbs across the city. If you need help with cutting limbs or moving them to the curb, see the information on volunteer help below. If you have limbs from the winter storm that need to be picked up, but cannot have them at the curb by March 4, please contact Customer Care at customercare@georgetown.org or call 512-930-3640.

Click here to find out more.

Crisis clean up assistance

Austin Disaster Relief Network (ADRN), Central Texas Voluntary Organizations Active in Disasters (CTX VOAD), and the volunteer management platform; Crisis Clean Up are collaborating with the Counties of Bastrop, Hays, Travis, Williamson in a massive “Clean Up” effort. Homeowners who have few resources and abilities can request assistance in the removal of fallen trees, limbs, interiors of home water damage, and other storm-related damage. Requests for clean-up assistance must be made by March 2.

Homeowners can call the “Crisis Clean Up” toll-free number at 1-800-329-8052 to request assistance to clean up their home and/or debris. Home cleanups will take priority between the two. Client information will then be shared with a network of volunteer organizations. These organizations will coordinate cleanup with homeowners and will ultimately deploy their volunteers to homeowner locations to assist in clearing the debris and removing interior water/storm-related damage.

For more information: adrn.org/disaster-relief/winter-storm-crisis-cleanup-guide.

Permits for winter storm damage repairs

The City of Georgetown’s Building Inspections Department will be working with homeowners and businesses during the next month to assess damage from the Feb. 10-21 winter weather event.

From Feb. 20-March 23, the City will assess each repair situation reported by customers to determine if a permit is required. Permits are required when multiple water pipes are broken since those damages can affect the integrity of the plumbing system and fixtures. The City is waiving permit fees on a case-by-case basis during this month-long assessment period.

Property owners are not required to request a permit for emergency repairs, such as replacing a hose bib or a short section of pipe (5 feet or less).

If more repairs need to be done, a remodel permit must be retained. A remodel permit is 42 cents per square foot. Permits are still required for repairs to gas lines or gas systems.

Visit permits.georgetown.org for more information and updates.

Water/electric outages

If you are experiencing a water or electric outage, please check our outage map. If your outage is not shown, please call 512-930-3640 and select option 1 for “electric/water/sewer emergency” to be transferred to the outage-reporting phone system. If you can’t get through via phone, you can email customercare@georgetown.org. The call center operates from 8 a.m. to 5 p.m. on weekdays. Calls received after hours are routed to the control center.

Solid waste and recycling collection

Texas Disposal Systems resumed normal collection of landfill trash and recycling on Monday, Feb. 22. Please put your carts curbside on your normal collection day.

Extra recycling can be placed in cardboard boxes next to your recycling cart.

TDS is processing several tons more waste than typical as a result of the storm. If your pickup was missed or you have other questions, please call 512-930-1715.

The Transfer Station, 250 W.L. Walden Drive, is open 8 a.m. to 5 p.m. Monday through Friday and 8 a.m. to 3 p.m. Saturday for Georgetown utility customers to drop off brushy debris and recycling.

Georgetown utility customers may drop off 3 cubic yards of brush or yard trimmings, and unlimited recyclables at no charge through Saturday, Feb. 26. After that, only recyclables will be free of charge. Customers will be charged for landfill trash brought to the stations, so you are encouraged to leave that by your cart on your curb instead. Customers should bring a utility bill and matching ID.

The limits are per load, not per customer.

Disaster declarations

The City of Georgetown issued a disaster declaration on Feb. 14 due to the winter storm. City Council extended the declaration until March 23, 2021, at a special-called meeting at 2 p.m. Feb. 21 via Zoom. Staff continues to work with other cities, Williamson County, and regional partners to coordinate the response to this event.

The disaster declaration allows the City to request resources from the county, state, and federal government in responding to the winter storm. Resources could include sheltering needs, cleanup assistance, or emergency response. The disaster declaration is the legal mechanism to seek reimbursement for these expenses. The disaster declaration also authorizes the mayor to effect actions such as evacuations, altering transportation routes, establishing a curfew, suspending deadlines in city ordinances, and other measures to protect life and secure property in an emergency.

The disaster declaration is not the same as the Drought Contingency Plan, which authorizes the City to enact water use restrictions in order to provide for basic domestic use and fire flow.

Gov. Greg Abbott issued a statewide disaster declaration Feb. 12.

President Joseph Biden issued a federal disaster declaration Feb. 14.

Other service providers in Georgetown

Internet/Phone: Suddenlink

Gas: Atmos Energy

Electric utilities:

Oncor
Pedernales Electric Cooperative

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