Phone scammers who claim to be requesting payment for a City of Georgetown utility account have recently called Georgetown utility customers. Seven local businesses have contacted the Customer Care Center for the utility to report someone calling and trying to get them to pay a utility bill over the phone.
Don’t be fooled.
A similar phone scam targeted local businesses and residents last year. The Georgetown Police Department has been notified of the current scam attempt.
The City utility does not call customers and demand payments over the phone says Leticia Zavala, customer care director for Georgetown Utility Systems. If a bill payment is overdue, Zavala says there is a three-step notification process:
First, late notices are mailed to customers with unpaid balances the day after the billing due date.
Second, an automated phone call is provided to the phone number on the account two weeks after the billing due date.
Third, a second automated phone call is provided to the phone number on the account three weeks after the billing due date.
It is strictly against policy for any customer service representative to accept payment in the field.
If customers have questions about a utility bill, call the Customer Care Center at (512) 930-3640 before giving out financial information regarding your utility account.